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For Companies At a Glance
- Tasks: Provide tech support and resolve computing issues for a leading global law firm.
- Company: Join Latham & Watkins, a top-ranked global law firm with a collaborative culture.
- Benefits: Enjoy competitive pay, health insurance, wellness programs, and employee discounts.
- Why this job: Make a real impact by supporting innovative technology solutions in a dynamic environment.
- Qualifications: Knowledge of software programs and strong analytical skills required.
- Other info: Great career growth opportunities and a supportive network through Global Affinity Groups.
The predicted salary is between 36000 - 60000 £ per year.
About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About The Role
The Technology Support Specialist is an integral part of Latham's Technology & Information Services team. This role will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, while providing assistance to end users for firm-approved applications using a variety of different methods including Microsoft Office, iManage, ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary. This role will be located in our London office.
Responsibilities & Qualifications
- Performing regular maintenance on desktop and notebook computers, printers, monitors, and peripheral hardware
- Setting up and configuring desktop and notebook computers and printers
- Meeting and coordinating with other local Technology department members on product installation, training, supporting, and assisting or running projects on various issues as needed
- Setting up conference rooms to use technology services (e.g. presentations, video conferencing, and audio/visual elements)
- Providing end-user support by responding to calls, emails, and walk-ins, in addition to tracking incidents and solutions via ServiceNow tickets
We'd love to hear from you if you:
- Possess knowledge and proficiency in a wide variety of software programs, including Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage 10, and Litera ChangePro
- Exhibit analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems
- Demonstrate the ability to work in a team environment with a customer-service focus
And have:
- A Bachelor's degree or equivalent in Computer Science or Information Systems, preferably Technology support experience with PC hardware/software
- Experience in a customer-focused role, preferably
- Experience with software installations and upgrades, training, and technical documentation, preferably
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:
- Health insurance as well as group income protection and life assurance
- A pension plan
- Wellness programs
- Employee discounts
- And more
Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), colour, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Locations
Technology Support Specialist employer: Latham & Watkins
Contact Detail:
Latham & Watkins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Latham & Watkins on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common tech support scenarios. Think about how you'd troubleshoot issues with Microsoft Office or VPN connections. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your customer service experience! Highlight times when you’ve gone above and beyond to help users. This role is all about collaboration and support, so let that shine through.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Latham & Watkins.
We think you need these skills to ace Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technology Support Specialist role. Highlight relevant experience with software like Microsoft Office and any tech support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology support and how you embody our core values of respect, innovation, and collaboration. Let us know why you’d be a great fit for our team.
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully troubleshot tech issues. We love seeing analytical skills in action, so share those stories that demonstrate your ability to diagnose and solve problems.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative to apply directly!
How to prepare for a job interview at Latham & Watkins
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the software and hardware mentioned in the job description. Familiarise yourself with Microsoft Office 365, iManage, and any other tools listed. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved tech issues in the past. Think about times when you had to troubleshoot a problem or assist a user. This will demonstrate your analytical skills and customer service focus, which are key for this role.
✨Practice Your Teamwork Approach
Since collaboration is a core value at Latham & Watkins, be ready to discuss how you work within a team. Share experiences where you’ve successfully collaborated on projects or supported colleagues, highlighting your ability to contribute positively to a team environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the Technology & Information Services team and the projects they’re working on. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.