Technology Support Specialist

About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About The Role
The Technology Support Specialist is an integral part of Latham\’s Technology & Information Services team. This role will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, while providing assistance to end users for firm-approved applications using a variety of different methods including Microsoft Office, iManage, ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary. This role will be located in our London office.

Responsibilities & Qualifications
Other key responsibilities include:

• Performing regular maintenance on desktop and notebook computers, printers, monitors, and peripheral hardware
• Setting up and configuring desktop and notebook computers and printers
• Meeting and coordinating with other local Technology department members on product installation, training, supporting, and assisting or running projects on various issues as needed
• Setting up conference rooms to use technology services (e.g. presentations, video conferencing, and audio/visual elements)
• Providing end-user support by responding to calls, emails, and walk-ins, in addition to tracking incidents and solutions via ServiceNow tickets

We\’d love to hear from you if you:

• Possess knowledge and proficiency in a wide variety of software programs, including Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage 10, and Litera ChangePro
• Exhibit analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems
• Demonstrate the ability to work in a team environment with a customer-service focus

And have:

• A Bachelor\’s degree or equivalent in Computer Science or Information Systems, preferably
• Technology support experience with PC hardware/software
• Experience in a customer-focused role, preferably
• Experience with software installations and upgrades, training, and technical documentation, preferably

Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham\’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance
• A pension plan
• Wellness programs
• Employee discounts
• And more

Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), colour, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. #Associate