At a Glance
- Tasks: Support desktop systems and troubleshoot tech issues in a dynamic law firm environment.
- Company: Join Latham & Watkins, a leading global law firm with a collaborative culture.
- Benefits: Enjoy health insurance, wellness programs, and a comprehensive benefits package.
- Other info: Great career growth opportunities in a supportive and inclusive workplace.
- Why this job: Make a real impact by solving tech challenges for a prestigious firm.
- Qualifications: Tech-savvy with experience in software support and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
About Latham & Watkins
Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world.
About the Role
The Technology Support Analyst I is an integral part of Latham’s Technology & Information Services team. This role will provide support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while troubleshooting problems involving hardware, systems software, and applications software. The position is located in our London office.
Responsibilities:
- Providing support to desktop and notebook systems, hardware, and customer related services;
- Cisco VOIP administration, and associated equipment related to these systems and applications;
- Providing support to printers and Multi-Functional Device (MFD) hardware and settings;
- Assisting end users for firm-approved applications using a variety of methods, including Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary;
- Keeping abreast of new technologies; reviewing appropriate technology media sites;
- Working with BlackBerry Enterprise Server, BlackBerry UEM, and BlackBerry Work to support our mobile platform; quickly assessing situations and providing solutions for remote access issues;
- Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment.
Qualifications:
- Expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, Outlook), iManage, iManage Work 10, and Litera ChangePro;
- Expert knowledge of standard hardware components and peripherals;
- Ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools;
- A high school diploma or equivalent;
- Bachelor's degree in Computer Science or Information Systems, preferably;
- Technology support experience;
- Experience in installations and upgrades, training and technical documentation.
Benefits & Additional Information
- Health insurance as well as group income protection and life assurance;
- A pension plan;
- Wellness programs;
- Employee discounts;
- Additional benefits provided as part of a comprehensive package.
Successful candidates will be part of a generous total compensation package with bonuses awarded in recognition of individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Technology Support Analyst employer: Latham & Watkins
Latham & Watkins is an exceptional employer, offering a dynamic work environment in the heart of London where technology and innovation thrive. As a Technology Support Analyst, you will benefit from comprehensive health insurance, wellness programmes, and a generous compensation package that rewards both individual and firm performance. The firm fosters a culture of inclusivity and professional growth, ensuring that employees have access to ongoing training and development opportunities in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Latham & Watkins values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Latham & Watkins might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Latham & Watkins!
✨Direct Apply to Latham & Watkins
Let's not forget to apply directly through the Latham & Watkins website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Latham & Watkins.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Latham & Watkins. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Latham & Watkins
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
