ServiceNow Senior Developer in Manchester

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About The Role

The ServiceNow Senior Developer is an integral part of Latham’s Technology & Information Services team. This role will be responsible for the design and development of custom applications and configurations/customisations required to support application stakeholders on the ServiceNow platform, while performing advanced to expert-level development tasks within the Service Catalog and most modules within the ServiceNow platform. This role will be located in our Manchester office and will be required to be in the office 3 days per week.

Responsibilities

• Integrating and developing AI-driven solutions within the ServiceNow platform, leveraging capabilities such as AI Agent Studio (Agentic AI), Now Assist (Generative AI), Conversational AI and Search (Virtual agent), and predictive intelligence (Machine Learning) to enhance automation and improve service delivery.
• Developing within the extensive inventory of custom applications within the ServiceNow platform.
• Performing key advanced development tasks specific in support of enterprise projects and initiatives.
• Participating in process flow analysis and process redesign along with stakeholders and team members.
• Creating and/or maintaining Service Catalog items, some of which require complex catalog development experience and knowledge.

Qualifications

• Demonstrate the ability to manage, organise, and disseminate information effectively.
• Possess excellent administrative, organisational, and coordination skills.
• Display the ability to follow defined process and learn new concepts quickly in order to test and support the administrative functions within ServiceNow.
• A bachelor's degree or equivalent; relevant experience may be considered.
• A ServiceNow Administrator certification.
• A ServiceNow Developer certification.
• Experience on the ServiceNow platform.

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance.
• A pension plan.
• Wellness programs.
• Employee discounts.
• And more!

Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.