Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with tech issues and maintain hardware in a dynamic law firm environment.
- Company: Join Latham & Watkins, a top global law firm known for innovation and collaboration.
- Benefits: Enjoy competitive pay, health insurance, wellness programs, and employee discounts.
- Why this job: Kickstart your tech career while making a real impact in a supportive team.
- Qualifications: Tech-savvy with experience in software support and customer service.
- Other info: Be part of a diverse workplace with excellent growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About The Role
The Junior Technology Support Specialist II is an integral part of Latham’s Technology & Information Services team. This role will be responsible for resolving desktop, notebook, and remote computing issues, while providing support to desktops, notebooks, hardware, and customer related services, as well as providing support to printers, Multi-Functional Devices (MFDs), and mobile devices including configuring and troubleshooting. This role will be located in our Manchester office.
Responsibilities & Qualifications
- Providing assistance to end users for firm-approved applications using a variety of different methods and applications, including Microsoft Office, iManage, ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary.
- Performing regular maintenance on desktop and notebook computers, printers, monitors, and peripheral hardware.
- Setting up and configuring desktop and notebook computers, and printers.
- Meeting and coordinating with other local Technology department members on product installation, training, and support, in addition to assisting or running projects on various issues as needed.
- Setting up conference rooms to use technology services (e.g., presentations, video conferencing, and audio/visual elements).
We’d love to hear from you if you:
- Exhibit knowledge and proficiency in a wide variety of software programs, including Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage 10, and Litera ChangePro.
- Demonstrate advanced knowledge of standard hardware components and peripherals.
- Possess working knowledge of printer and MFD hardware/settings to perform basic support.
And have:
- A high school diploma or equivalent.
- A bachelor’s degree or equivalent in Computer Science or Information Systems, preferably Technology support experience with PC hardware/software.
- Experience in a customer-focused role, preferably.
- Experience with software installations and upgrades, training, and technical documentation, preferably.
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Health insurance as well as group income protection and life assurance.
- A pension plan.
- Wellness programs.
- Employee discounts.
- And more!
Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), colour, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Junior Technology Support Specialist in Manchester employer: Latham & Watkins
Contact Detail:
Latham & Watkins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Technology Support Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Latham & Watkins on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common tech support scenarios. We want to show off our problem-solving skills, so think about how we’d tackle issues with Microsoft Office or printers.
✨Tip Number 3
Don’t forget to research Latham & Watkins’ values! We should be ready to discuss how our own values align with theirs, especially around respect, innovation, and collaboration.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re serious about joining the team at Latham & Watkins.
We think you need these skills to ace Junior Technology Support Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Technology Support Specialist role. Highlight your experience with software like Microsoft Office and any tech support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology support and how you embody our core values of respect, innovation, and collaboration. Let us know why you’d be a great fit for our team.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved tech issues in the past. We love candidates who can think on their feet and provide excellent customer service, so share those experiences with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Latham & Watkins
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the software and hardware mentioned in the job description. Familiarise yourself with Microsoft Office 365, iManage, and the various devices you'll be supporting. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with end users, prepare examples of how you've successfully resolved issues in a customer-focused environment. Highlight your communication skills and how you approach problem-solving to ensure users feel supported and valued.
✨Prepare for Technical Questions
Expect some technical questions during the interview. Practice explaining how you would troubleshoot common issues with desktops, printers, and MFDs. Being able to articulate your thought process will demonstrate your technical proficiency and problem-solving abilities.
✨Demonstrate Team Collaboration
Latham & Watkins values collaboration, so be ready to discuss experiences where you've worked effectively within a team. Share specific examples of projects or situations where you contributed to a group effort, especially in a tech support context.
