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For Companies At a Glance
- Tasks: Provide tech support to Latham employees and manage incidents in a dynamic environment.
- Company: Join a top global law firm known for innovation and collaboration.
- Benefits: Enjoy health insurance, wellness programs, and employee discounts.
- Why this job: Be part of a supportive team and make a real impact in technology.
- Qualifications: Proficiency in MS Office and experience in technical support are essential.
- Other info: Flexible working schedule with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About The Role
The Global Technology Support Analyst is an integral part of Latham’s Technology & Information Services team. This role will be responsible for working in the Global Technology Support Center (GTSC), which operates 24 hours a day, 7 days a week, while providing first- and second-line support to Latham employees using various firm applications and systems, including Windows 10, Office 365, iManage, Litera Change Pro, Intapp Time (DTE), and Adobe Acrobat. This role will be located in our Manchester office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The working hours for this shift will be Wednesday - Saturday 8:00 am - 6:00 pm.
Responsibilities
- Handling escalations from Technology teams located in each of our global offices
- Logging and tracking all support requests in our Service Management Toolset (ServiceNow)
- Providing Incident Response Management for major incidents experienced across the firm
- Providing remote access support, including wireless connectivity, VPN, and VDI Services
- Supporting mobile collaboration using Blackberry Work apps
Qualifications
- Display proficiency in MS Word, including the ability to use styles, automatic paragraph numbering, section breaks, table of contents, footnotes, headers and footers, tables, columns, mail merge, and cross-referencing
- Demonstrate proficiency in MS Excel, including the ability to create and edit spreadsheets, create and edit formulas, data manipulation (sorting, filtering, subtotals, cell concatenation, formatting spreadsheets, and formatting for printer)
- Possess proficiency in MS PowerPoint, including the ability to create master slides, format slides, apply animation and special effects, various ways to print slides, and how to insert objects, pictures, and files
Experience & Education
- A high school diploma or equivalent
- A bachelor’s degree or equivalent in Computer Science or Information Systems, preferably
- Microsoft certifications (Microsoft Office Master), preferably
- ITIL v4 Foundation A certification, preferably
- Experience working within a technical support function
- Experience working within the ITIL v3 or v4 Framework in a previous role, preferably
Benefits & Additional Information
- Health insurance as well as group income protection and life assurance
- A pension plan
- Wellness programs
- Employee discounts
- And more
Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firm-wide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Global Technology Support Analyst in Manchester employer: Latham & Watkins
Contact Detail:
Latham & Watkins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Technology Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Latham & Watkins on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common tech support scenarios. Think about how you'd handle specific issues with Windows 10 or Office 365. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your soft skills! Collaboration and communication are key in this role. Be ready to share examples of how you've worked well in a team or resolved conflicts in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Latham & Watkins team.
We think you need these skills to ace Global Technology Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Global Technology Support Analyst role. Highlight your proficiency in MS Office applications and any relevant technical support experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology support and how you embody our core values of respect, innovation, and collaboration. Keep it engaging and personal!
Showcase Your Technical Skills: Since this role involves supporting various applications and systems, be sure to mention any specific tools or technologies you've worked with. If you have Microsoft certifications, flaunt them – they’ll definitely give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s straightforward, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Latham & Watkins
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific applications and systems mentioned in the job description, like Windows 10, Office 365, and iManage. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've handled technical issues in the past. Think about times when you provided support or resolved incidents, and be ready to explain your thought process. This will highlight your ability to manage escalations effectively.
✨Familiarise Yourself with ITIL Framework
Since this role involves working within the ITIL framework, it’s a good idea to understand its principles. Brush up on key concepts and be prepared to discuss how you've applied them in previous roles or how you would approach incident management.
✨Show Your Collaborative Spirit
Latham & Watkins values collaboration, so think of examples where you've worked well in a team. Be ready to talk about how you communicate with colleagues and support them, especially in a tech environment. This will demonstrate that you align with their core values.
