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- Tasks: Provide top-notch tech support for applications and systems in a dynamic law firm.
- Company: Join a global law firm with a strong reputation and collaborative culture.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Make a difference by solving tech issues and supporting a diverse range of users.
- Qualifications: Solid technical skills, especially in MS Office, and a passion for helping others.
- Other info: Perfect for those seeking a hybrid role with growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
A global law firm is seeking a Global Technology Support Analyst to join its Manchester office. This role involves providing first- and second-line support for various applications and systems, including Windows 10 and Office 365. The successful candidate will manage incidents, handle escalations, and support remote access needs. Ideal for individuals with solid technical expertise, particularly in MS Office applications. This position offers a flexible working schedule, contributing to a dynamic team environment.
Global Tech Support Analyst — Hybrid & 24/7 Center in Manchester employer: Latham & Watkins
Contact Detail:
Latham & Watkins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Tech Support Analyst — Hybrid & 24/7 Center in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the firm on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss Windows 10 and Office 365, as well as any troubleshooting scenarios we might face.
✨Tip Number 3
Show off our problem-solving skills! During interviews, share specific examples of how we've handled tech issues in the past. This will demonstrate our ability to manage incidents effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in joining the team.
We think you need these skills to ace Global Tech Support Analyst — Hybrid & 24/7 Center in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical expertise, especially with Windows 10 and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Global Tech Support Analyst role. Share specific examples of how you've handled incidents or escalations in the past.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Mention any situations where you’ve successfully resolved technical issues or supported remote access needs. We love a good success story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at Latham & Watkins
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 and Office 365. Be prepared to discuss specific features, common issues, and troubleshooting steps. This will show that you have the solid technical expertise they’re looking for.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've managed incidents or escalated issues in previous roles. Think about times when you successfully resolved a technical problem under pressure. This will demonstrate your ability to handle the demands of a 24/7 support environment.
✨Familiarise Yourself with Remote Access Tools
Since the role involves supporting remote access needs, make sure you understand the tools and technologies used for remote support. Being able to discuss these confidently will set you apart from other candidates.
✨Emphasise Team Collaboration
This position is part of a dynamic team, so be ready to talk about your experience working in teams. Highlight how you’ve collaborated with others to achieve goals, especially in a tech support context. It’s all about showing you can fit into their team culture!
