Benefits & Well-Being Senior Specialist

About Latham & Watkins

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About the Role

The Benefits & Well‑Being Specialist is an integral part of Latham’s Well‑Being & Benefits team. This role will be responsible for assisting the Well‑Being & Benefits department with a variety of specific benefits‑related tasks and projects to ensure the department’s services, goals, and objectives are met, while monitoring the department telephone line and e‑mail inbox to respond to benefits‑related questions from attorneys and staff. This role will be located in either our London or Manchester office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Responsibilities & Qualifications

• Acting as a point of contact for benefits questions from attorneys and staff in local offices, while educating participants by providing clear and complete information in accordance with group policy terms and conditions.
• Processing enrolments, terminations, and qualified status changes (QSCs) for all health and welfare programmes, while communicating with new hires and individuals experiencing QSCs to ensure all enrolments and changes are completed within the appropriate time frame.
• Advising supervisors or management of observed trends, unanswered requests, potential problems, or critical issues in order to troubleshoot areas of concern before they interfere with benefits administration.
• Establishing direct liaison with insurance carriers by handling the day‑to‑day administration of group plans to ensure accurate and timely enrolment across all benefit coverage lines.
• Promoting effective work practices by working collaboratively as a team member and demonstrating respect for colleagues.

We’d love to hear from you if you:

• Exhibit professional interpersonal skills to interact effectively with people at all organisational levels of the firm.
• Demonstrate the ability to work in a team environment with a strong customer service focus.
• Possess the advanced ability to perceive and analyse problems and develop alternative strategies to solve them.

And have:

• A bachelor’s degree or equivalent; experience may be considered in lieu of a degree.
• Relevant experience.

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance.
• A pension plan.
• Wellness programs.
• Employee discounts.
• And more!

Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.