At a Glance
- Tasks: Provide tech support for desktop and remote computing issues in a dynamic law firm.
- Company: Join Latham & Watkins, a leading global law firm with a supportive culture.
- Benefits: Enjoy competitive pay, health insurance, wellness programs, and employee discounts.
- Other info: Engage in Global Affinity Groups for networking and shared experiences.
- Why this job: Be part of a team that embraces innovation and empowers your career growth.
- Qualifications: High school diploma or equivalent; degree in Computer Science preferred.
The predicted salary is between 30000 - 40000 £ per year.
About Latham & Watkins
Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture.
About the Role
The Technology Support Analyst I is an integral part of Latham’s Technology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while troubleshooting problems involving hardware, systems software, and applications software. This role will be located in our London office.
Responsibilities & Qualifications
- Providing support to desktop and notebook systems, hardware, and customer related services;
- Cisco VOIP administration, and associated equipment related to these systems and applications;
- Providing support to printers and Multi-Functional Device (MFD) hardware and settings;
- Providing assistance to end users for firm-approved applications using a variety of different methods, software includes: Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary;
- Keeping abreast of new technologies; reviewing appropriate Technology media sites;
- Working with BlackBerry Enterprise Server, BlackBerry UEM, and BlackBerry Work to support our mobile platform; quickly assessing situations and providing solutions for remote access issues;
- Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment.
We’d love to hear from you if you:
- Possess expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage, iManage Work 10, and Litera ChangePro;
- Demonstrate expert knowledge of standard hardware components and peripherals;
- Display the ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools.
And have:
- A high school diploma or an equivalent;
- A bachelor’s degree in Computer Science or Information Systems, preferably Technology support experience;
- Experience in installations and upgrades, training and technical documentation.
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Health insurance as well as group income protection and life assurance;
- A pension plan;
- Wellness programs;
- Employee discounts;
- And more!
Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Technology Support Analyst employer: Latham & Watkins LLP
Latham & Watkins is an exceptional employer, offering a dynamic and supportive work culture in the heart of London. As a Technology Support Analyst, you will benefit from a generous compensation package, comprehensive health benefits, and numerous opportunities for professional growth within a globally recognised law firm. The firm’s commitment to innovation and employee well-being, alongside initiatives like Global Affinity Groups, ensures that you will thrive both personally and professionally in this vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Latham & Watkins on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common tech support scenarios. We want to show off our problem-solving skills, so think about how we’d tackle issues with software like Microsoft Office or remote access.
✨Tip Number 3
Show our passion for technology! During interviews, let’s discuss any new tech trends we’re excited about. It’ll demonstrate that we’re proactive and keen to keep learning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight how we fit the role perfectly.
We think you need these skills to ace Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technology Support Analyst role. Highlight your experience with software like Microsoft Office and any relevant technical skills. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology support and how your background aligns with our needs. Let us know what excites you about working at Latham & Watkins.
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled complex tech issues in the past. We love candidates who can think on their feet and provide solutions quickly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Latham & Watkins LLP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the software and hardware mentioned in the job description. Familiarise yourself with Microsoft Office 365, iManage, and any other tools listed. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot complex problems or assist users with software. This will demonstrate your ability to think on your feet and provide effective solutions.
✨Stay Updated on New Technologies
Latham & Watkins values innovation, so make sure you’re aware of the latest trends in technology support. Mention any recent developments or tools you’ve been following, and be ready to discuss how they could benefit the firm.
✨Practice Your Communication Skills
As a Technology Support Analyst, you'll need to explain technical concepts to non-technical users. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend to get comfortable with this aspect of the job.
