At a Glance
- Tasks: Welcome guests and create a productive, friendly workplace experience.
- Company: Join Latham & Watkins, a leading global law firm with a supportive culture.
- Benefits: Enjoy competitive pay, health insurance, wellness programs, and employee discounts.
- Other info: Participate in Global Affinity Groups for networking and support.
- Why this job: Be part of a dynamic team that values innovation and personal growth.
- Qualifications: Hospitality or customer service experience; high school diploma required.
The predicted salary is between 25650 - 31350 £ per year.
About Latham & Watkins
Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.
About the Role
The Workplace Experience Host is an integral part of Latham’s Workplace Experience (WE) team. This role will be responsible for integrating people, space, and technology to provide a globally consistent, welcoming, and productive experience wherever you choose to work, while anticipating internal and external guest needs by understanding in-office services and work areas. This role will be located in our London office and is an onsite position. The working hours for this role will be 1:00pm - 9:00pm GMT.
Responsibilities & Qualifications
- Front Desk Support
- Welcoming all personnel and external visitors
- Registering visitors and coordinating details with building security and administration
- Supporting the daily workflow
- Anticipating internal and external guest needs by understanding in-office services and work areas
- Building and maintaining guest profiles to tailor support
- Conference centre/meeting support
- Coordinating internal and external office events in accordance with local responsibilities
- Spot cleaning, tidying, and reconfiguring amenity spaces, pantries, cafes, soft seating, and other areas
We’d love to hear from you if you:
- Demonstrate the ability to foster an atmosphere of belonging
- Display the ability to communicate effectively and adapt with ease
- Possess high EQ skills and have the ability to respond with appropriate behaviour
And have:
- Hospitality or customer service management experience
- High school diploma or an equivalent
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Health insurance as well as group income protection and life assurance
- A pension plan
- Wellness programs
- Employee discounts
- And more!
Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Workplace Experience Host in London employer: LATHAM & WATKINS LLP
Latham & Watkins is an exceptional employer, offering a dynamic and supportive work culture in the heart of Manchester. As a Business Process Analyst in Accounts Payable, you will benefit from a generous compensation package, comprehensive health and wellness programs, and opportunities for professional growth through innovative projects and global networking. Join us to thrive in a collaborative environment that values diversity and empowers you to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Host in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LATHAM & WATKINS LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LATHAM & WATKINS LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Experience Host in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LATHAM & WATKINS LLP:Your cover letter is your chance to shine! Tell us why you want to work at LATHAM & WATKINS LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LATHAM & WATKINS LLP!
How to prepare for a job interview at LATHAM & WATKINS LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
