Technology Support Analyst in London

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About the Role

The Technology Support Analyst I is an integral part of Latham’s Technology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while troubleshooting problems involving hardware, systems software, and applications software. This role will be located in our London office.

Responsibilities & Qualifications

• Providing support to desktop and notebook systems, hardware, and customer related services;
• Cisco VOIP administration, and associated equipment related to these systems and applications;
• Providing support to printers and Multi-Functional Device (MFD) hardware and settings;
• Providing assistance to end users for firm-approved applications using a variety of different methods, software includes: Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary;
• Keeping abreast of new technologies; reviewing appropriate Technology media sites;
• Working with BlackBerry Enterprise Server, BlackBerry UEM, and BlackBerry Work to support our mobile platform; quickly assessing situations and providing solutions for remote access issues;
• Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment.

We’d love to hear from you if you:

• Possess expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage, iManage Work 10, and Litera ChangePro;
• Demonstrate expert knowledge of standard hardware components and peripherals;
• Display the ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools.

And have:

• A high school diploma or an equivalent;
• A bachelor’s degree in Computer Science or Information Systems, preferably;
• Technology support experience;
• Experience in installations and upgrades, training and technical documentation.

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Health insurance as well as group income protection and life assurance;
• A pension plan;
• Wellness programs;
• Employee discounts;
• And more!

Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.