At a Glance
- Tasks: Welcome guests and ensure a smooth, enjoyable experience in our London office.
- Company: Join Latham & Watkins, a leading global law firm with a vibrant workplace culture.
- Benefits: Enjoy competitive pay, health benefits, wellness programmes, and employee discounts.
- Other info: Join a supportive network with opportunities for personal and professional growth.
- Why this job: Be the face of our firm and make a real difference in guest experiences.
- Qualifications: Experience in hospitality or customer service and a high school diploma.
The predicted salary is between 30000 - 40000 £ per year.
The Guest Services Host is an integral part of Latham’s Workplace Experience (WE) team. This role will be responsible for integrating people, space, and technology to provide a globally consistent, welcoming, and productive experience wherever you choose to work, while anticipating internal and external guest needs by understanding in‑office services and work areas. This role will be located in our London office. The working hours are 1:00pm – 9:00pm BST.
Responsibilities:
- Welcoming all personnel and external visitors
- Registering visitors and coordinating details with building security and administration
- Anticipating internal and external guest needs by understanding in‑office services and work areas
- Building and maintaining guest profiles to tailor support
- Coordinating internal and external office events in accordance with local responsibilities
- Spot cleaning, tidying, and reconfiguring amenity spaces, pantries, cafés, soft seating, and other areas
Desired qualities:
- Demonstrate the ability to foster an atmosphere of belonging
- Display the ability to communicate effectively and adapt with ease
- Possess high EQ skills and have the ability to respond with appropriate behaviour
Requirements:
- Hospitality or customer service management experience
- High school diploma or an equivalent
Benefits:
- Health insurance as well as group income protection and life assurance
- A pension plan
- Wellness programmes
- Employee discounts
- And more!
Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice, as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Guest Services Host in London employer: Latham & Watkins LLP
Latham & Watkins is an exceptional employer, offering a vibrant work culture in the heart of London that prioritises employee well-being and professional growth. As a Guest Services Host, you will be part of a dynamic team dedicated to creating a welcoming environment, with access to comprehensive benefits, wellness programmes, and opportunities for networking through Global Affinity Groups. Join us to enjoy a rewarding career where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Host in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Latham & Watkins LLP. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Latham & Watkins LLP
Don't be shy about reaching out to Latham & Watkins LLP directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Host in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Latham & Watkins LLP and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Latham & Watkins LLP
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
