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- Tasks: Welcome guests and provide exceptional service in a dynamic office environment.
- Company: Join Latham & Watkins, a leading global law firm with a supportive culture.
- Benefits: Enjoy competitive pay, health insurance, wellness programs, and employee discounts.
- Other info: Flexible evening hours with opportunities for personal and professional growth.
- Why this job: Be part of a team that creates a welcoming atmosphere and enhances workplace experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Latham & Watkins is one of the world's leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centres around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture.
The Guest Services Host is an integral part of Latham's Workplace Experience (WE) team. This role will be responsible for integrating people, space, and technology to provide a globally consistent, welcoming, and productive experience wherever you choose to work, while anticipating internal and external guest needs by understanding in-office services and work areas. This role will be located in our London office. The working hours for this role will be 1:00pm - 9:00pm BST.
Other key responsibilities include:
- Front Desk Support
- Welcoming all personnel and external visitors
- Registering visitors and coordinating details with building security and administration
- Supporting the daily workflow
- Anticipating internal and external guest needs by understanding in-office services and work areas
- Building and maintaining guest profiles to tailor support
- Conference centre/meeting support
- Coordinating internal and external office events in accordance with local responsibilities
- Spot cleaning, tidying, and reconfiguring amenity spaces, pantries, cafes, soft seating, and other areas
We'd love to hear from you if you:
- Demonstrate the ability to foster an atmosphere of belonging
- Display the ability to communicate effectively and adapt with ease
- Possess high EQ skills and have the ability to respond with appropriate behaviour
And have:
- Hospitality or customer service management experience
- High school diploma or an equivalent
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:
- Health insurance as well as group income protection and life assurance
- A pension plan
- Wellness programs
- Employee discounts
- And more!
Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Guest Services Host (Evening Shift) employer: Latham & Watkins LLP
Contact Detail:
Latham & Watkins LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host (Evening Shift)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Latham & Watkins on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest services. Think about how you can showcase your hospitality experience and high EQ skills in real-life scenarios.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a professional setting like Latham & Watkins. Make sure your outfit reflects the firm's culture and values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the Guest Services Host role.
We think you need these skills to ace Guest Services Host (Evening Shift)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Guest Services Host role. Highlight your relevant experience in hospitality or customer service, and connect it to how you can enhance the workplace experience at Latham & Watkins.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the role. Avoid fluff and focus on your key strengths!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Latham & Watkins LLP
✨Know the Company Inside Out
Before your interview, take some time to research Latham & Watkins. Understand their values, culture, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Services Host, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you successfully handled guest needs or resolved issues. This will demonstrate your capability to foster an atmosphere of belonging.
✨Practice Effective Communication
Since the role requires strong communication skills, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family to get comfortable with expressing yourself, especially in a professional setting.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This shows that you’re not just interested in the job, but also in how you can contribute to and grow within the firm.