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- Tasks: Provide tech support to Latham employees and manage incidents in a fast-paced environment.
- Company: Join Latham & Watkins, a top global law firm known for innovation and collaboration.
- Benefits: Enjoy flexible working hours with hybrid options and a supportive team culture.
- Why this job: Be part of a dynamic team that values respect and offers opportunities for growth.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Work hours are 3:00 PM - 11:00 PM, Monday to Friday, in our Manchester office.
The predicted salary is between 28800 - 43200 £ per year.
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. The Global Technology Support Analyst I is an integral part of Lathams Technology & Information Services team. This role will be responsible for working in the Global Technology Support Center (GTSC), which operates 24 hours a day, 7 days a week, while providing first- and second-line support to Latham employees using various firm applications and systems, including Windows 10, Office 365, iManage, Litera Change Pro, Intapp Time (DTE), and Adobe Acrobat. This role will be located in our Manchester office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence and the working hours will be 3:00 PM – 11:00 PM, Monday – Friday. Other key responsibilities include: Handling escalations from Technology teams located in each of our global offices Logging and tracking all support requests in our Service Management Toolset (ServiceNow) Providing Incident Response Management for major incidents experienced across the firm Providing remote access support, including wireless connectivity, VP, and VDI…
Global Technology Support Analyst employer: LATHAM & WATKINS LLP Careers
Contact Detail:
LATHAM & WATKINS LLP Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Technology Support Analyst
✨Tip Number 1
Familiarize yourself with the specific applications and systems mentioned in the job description, such as Windows 10, Office 365, and iManage. Having hands-on experience or certifications in these tools can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in a support role, especially in a fast-paced environment. Be ready to discuss how you handled escalations and provided effective solutions to technical issues.
✨Tip Number 3
Demonstrate your understanding of incident response management. Prepare examples of how you've managed major incidents in the past and the steps you took to resolve them efficiently.
✨Tip Number 4
Since this role involves working flexible hours, be prepared to discuss your availability and willingness to work during the specified hours. Showing that you're adaptable and committed to the team's needs can make a positive impression.
We think you need these skills to ace Global Technology Support Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Global Technology Support Analyst position. Understand the key responsibilities and required skills, such as familiarity with Windows 10, Office 365, and incident response management.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles in technology support or customer service, and include specific examples of how you've handled similar tasks.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for technology support and your alignment with Latham & Watkins' core values of respect, innovation, and collaboration. Mention why you are interested in this role and how you can contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a law firm environment.
How to prepare for a job interview at LATHAM & WATKINS LLP Careers
✨Understand the Core Values
Familiarize yourself with Latham & Watkins' core values: respect, innovation, and collaboration. Be prepared to discuss how you embody these values in your work and how they align with your personal work ethic.
✨Technical Proficiency is Key
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Windows 10, Office 365, and ServiceNow. Be ready to answer technical questions or even demonstrate your knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues or handled escalations. Highlight your approach to incident response management and how you prioritize tasks under pressure.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your ability to provide first- and second-line support. Practice articulating your thought process and decision-making skills in hypothetical situations related to technology support.
