Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide tech support and resolve computing issues for a leading global law firm.
- Company: Join Latham & Watkins, a top-ranked global law firm with a collaborative culture.
- Benefits: Enjoy competitive pay, health insurance, wellness programs, and employee discounts.
- Why this job: Make a real impact by helping others with technology in a dynamic environment.
- Qualifications: Knowledge of software like Windows OS and Microsoft Office; customer service skills required.
- Other info: Great career growth opportunities and a supportive network through Global Affinity Groups.
The predicted salary is between 36000 - 60000 £ per year.
About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About the Role
The Technology Support Specialist is an integral part of Latham’s Technology & Information Services team. This role will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, while providing assistance to end users for firm-approved applications using a variety of different methods including Microsoft Office, iManage, ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary. This role will be located in our London office.
Responsibilities & Qualifications
Other key responsibilities include:
- Performing regular maintenance on desktop and notebook computers, printers, monitors, and peripheral hardware
- Setting up and configuring desktop and notebook computers and printers
- Meeting and coordinating with other local Technology department members on product installation, training, supporting, and assisting or running projects on various issues as needed
- Setting up conference rooms to use technology services (e.g. presentations, video conferencing, and audio/visual elements)
- Providing end-user support by responding to calls, emails, and walk-ins, in addition to tracking incidents and solutions via ServiceNow tickets
We’d love to hear from you if you:
- Possess knowledge and proficiency in a wide variety of software programs, including Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage 10, and Litera ChangePro
- Exhibit analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems
- Demonstrate the ability to work in a team environment with a customer-service focus
And have:
- A Bachelor’s degree or equivalent in Computer Science or Information Systems, preferably
- Technology support experience with PC hardware/software
- Experience in a customer-focused role, preferably
- Experience with software installations and upgrades, training, and technical documentation, preferably
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Health insurance as well as group income protection and life assurance
- A pension plan
- Wellness programs
- Employee discounts
- And more!
Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), colour, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. #Associate #LI-AJ1
#J-18808-Ljbffr
Technology Support Specialist employer: Latham & Watkins LLP
Contact Detail:
Latham & Watkins LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Latham & Watkins on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common tech support scenarios. Think about how you'd troubleshoot issues with Microsoft Office or VPN connections. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your customer service experience! Highlight times when you’ve gone above and beyond to help users. This role is all about collaboration and support, so let that shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Latham & Watkins team. Let’s get you that interview!
We think you need these skills to ace Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technology Support Specialist role. Highlight your experience with software like Microsoft Office and any tech support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology support and how you embody our core values of respect, innovation, and collaboration. Let us know why you’d be a great fit for our team.
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve successfully troubleshot tech issues or provided excellent customer service. We love seeing how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Latham & Watkins LLP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the software and hardware mentioned in the job description. Familiarise yourself with Microsoft Office 365, iManage, and any other tools they use. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've successfully troubleshot tech issues in the past. Think about specific problems you faced, how you diagnosed them, and what solutions you implemented. This will demonstrate your analytical skills and ability to think on your feet.
✨Emphasise Teamwork and Customer Service
Since this role involves working closely with others and providing support, be ready to talk about your experience in team environments. Share instances where you’ve collaborated effectively or gone above and beyond for a customer. This will highlight your alignment with their core values of respect and collaboration.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about the types of projects you might work on or how the Technology department collaborates with other teams. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
