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For Companies At a Glance
- Tasks: Support technology applications and improve systems for a global law firm.
- Company: Join Latham & Watkins, a top-ranked global law firm known for innovation and collaboration.
- Benefits: Enjoy flexible working options, health insurance, wellness programs, and employee discounts.
- Why this job: Be part of a diverse team making a real impact in the legal tech space.
- Qualifications: Bachelor's degree in tech or related field; customer support experience preferred.
- Other info: Opportunity to engage in diversity programming and global affinity groups.
The predicted salary is between 28800 - 43200 £ per year.
About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About the Role
The Workplace Experience Applications Support Analyst is an integral part of Latham’s Workplace Experience (WE) team. This role will be responsible for supporting WE Systems Technology, Knowledge, Training and Reporting platforms, while helping maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners. This role will be located in our Manchester office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.
Responsibilities & Qualifications
Other key responsibilities include:
- Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs
- Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules
- Understanding internal and external clients’ requests and maintains the skills, knowledge, and know-how to clarify requests in order to deliver desired results
- Utilizing project and task management tools to track personal and team progress on a multitude of projects and initiatives
- Generating reports, supporting data integrity, and following up with users to ensure and track usage and adoption
We’d love to hear from you if you:
- Demonstrate knowledge of multiple technology applications with the ability to relay this knowledge through training and resource materials to other team members on a global scale
- Exhibit strong knowledge of graphics programs, such as Adobe Illustrator, as well as Microsoft Office 365 applications
- Possess excellent oral and written communications skills
And have:
- A bachelor\’s degree or equivalent, preferably in technology, computer science, administration or another related field
- Computer-based customer support experience
- Previous experience as a technology support, help desk, or professional support assistant, preferably
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Health insurance as well as group income protection and life assurance
- A pension plan
- Wellness programs
- Employee discounts
- And more!
Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world\’s leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are.
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Technology Enterprise Analyst employer: Latham & Watkins LLP
Contact Detail:
Latham & Watkins LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Enterprise Analyst
✨Tip Number 1
Familiarise yourself with the specific technology applications mentioned in the job description, such as Microsoft Office 365 and Adobe Illustrator. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer support experience by preparing examples of how you've successfully resolved technical issues in the past. This will highlight your problem-solving skills and ability to communicate effectively with users.
✨Tip Number 3
Research Latham & Watkins' core values—respect, innovation, and collaboration—and think about how your personal values align with theirs. Be ready to discuss this alignment in your conversations with them.
✨Tip Number 4
Network with current or former employees of Latham & Watkins on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and may even lead to a referral for the position.
We think you need these skills to ace Technology Enterprise Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Technology Enterprise Analyst position. Tailor your application to highlight relevant experiences and skills that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technology support or customer service roles. Mention specific technologies or applications you have worked with, especially those related to the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent oral and written communication skills are essential for this role, provide examples in your application of how you've effectively communicated complex information to different audiences, whether through reports, presentations, or training materials.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your understanding of Latham & Watkins' core values: respect, innovation, and collaboration. Explain how your background and values align with theirs, and express your enthusiasm for contributing to their Workplace Experience team.
How to prepare for a job interview at Latham & Watkins LLP
✨Showcase Your Technical Knowledge
Make sure to highlight your familiarity with various technology applications, especially those mentioned in the job description. Be prepared to discuss how you've used these tools in previous roles and how you can relay this knowledge effectively to others.
✨Demonstrate Communication Skills
Since excellent oral and written communication skills are crucial for this role, practice articulating your thoughts clearly. Consider preparing examples of how you've successfully communicated complex information to clients or team members in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, particularly in troubleshooting and providing customer support. Think of specific instances where you've resolved issues or improved processes, and be ready to share these experiences.
✨Understand the Company Culture
Familiarise yourself with Latham & Watkins' core values of respect, innovation, and collaboration. During the interview, express how your personal values align with theirs and provide examples of how you've embodied these principles in your work.
