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For Companies At a Glance
- Tasks: Provide tech support and resolve computing issues for a leading global law firm.
- Company: Join Latham & Watkins, a top-ranked global law firm with a collaborative culture.
- Benefits: Enjoy health insurance, wellness programs, and a comprehensive benefits package.
- Why this job: Make a real impact by helping others with technology in a dynamic environment.
- Qualifications: Proficiency in Windows OS and Microsoft Office; customer service experience preferred.
- Other info: Great opportunity for career growth in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
The Technology Support Specialist is an integral part of Latham’s Technology & Information Services team. This role will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, while assisting end users for firm-approved applications using a variety of methods including Microsoft Office, iManage, Litera ChangePro, Intapp Time (DTE), Remote Desktop Services, VPN, and other applications as deemed necessary. This role will be located in our London office.
Responsibilities
- Perform regular maintenance on desktop and notebook computers, printers, monitors, and peripheral hardware.
- Set up and configure desktop and notebook computers and printers.
- Coordinate with other local Technology department members on product installation, training, support, and project work as needed.
- Set up conference rooms to use technology services (presentations, video conferencing, audio/visual elements).
- Provide end-user support by responding to calls, emails, and walk-ins, and track incidents and solutions via ServiceNow tickets.
Qualifications
- Knowledge and proficiency in Windows OS and Microsoft Office 365 (Word, PowerPoint, Excel, Outlook), iManage 10, and Litera ChangePro.
- Analytical skills to troubleshoot symptoms, diagnose problems, and test, recommend, and implement solutions.
- Ability to work in a team environment with a customer-service focus.
- Bachelor’s degree or equivalent in Computer Science or Information Systems (preferred).
- Technology support experience with PC hardware/software.
- Experience in a customer-focused role (preferred).
- Experience with software installations and upgrades, training, and technical documentation (preferred).
Benefits & Additional Information
- Health insurance, group income protection, and life assurance.
- A pension plan.
- Wellness programs and employee discounts.
- And more; eligible employees can participate in Latham’s comprehensive benefits program.
Equal Opportunity
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including hair texture and protective hairstyles), colour, religion, sex, age, national origin, sexual orientation, gender identity, veteran status, gender expression, marital status, or any other characteristic or condition protected by applicable statute.
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Technology Support Specialist employer: Latham & Watkins
Contact Detail:
Latham & Watkins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Latham & Watkins on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common tech support scenarios. Think about how you'd troubleshoot issues with Microsoft Office or remote desktop services. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your customer service experience! Highlight any past roles where you’ve helped users solve tech problems. It’s all about showing that you can keep calm and help clients effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to go directly to the source.
We think you need these skills to ace Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technology Support Specialist role. Highlight your experience with Windows OS, Microsoft Office 365, and any relevant tech support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology support and how you embody our core values of respect, innovation, and collaboration. Let us know what makes you a great fit for our team.
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully troubleshot issues or provided excellent customer service. We love seeing how you approach challenges and find solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team at Latham & Watkins!
How to prepare for a job interview at Latham & Watkins
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS and Microsoft Office 365. Be ready to discuss how you've used these tools in past roles, especially in troubleshooting and providing support.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, think of examples where you've successfully resolved issues for users. Highlight your ability to communicate clearly and patiently, as this will be key in your interview.
✨Prepare for Technical Questions
Expect questions that test your analytical skills and problem-solving abilities. Practice explaining how you would approach common tech issues, like setting up a conference room or resolving a software glitch.
✨Demonstrate Team Collaboration
Latham & Watkins values collaboration, so be prepared to discuss how you've worked with others in a tech environment. Share specific instances where teamwork led to successful project outcomes or improved user support.
