At a Glance
- Tasks: Provide exceptional patient care and support in a busy reception environment.
- Company: Join a dedicated healthcare team focused on compassionate service.
- Benefits: Competitive pay, flexible hours, and comprehensive training provided.
- Other info: Dynamic role with opportunities for growth in the evolving healthcare sector.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Strong communication skills and experience in customer service or administration.
The predicted salary is between 25000 - 27000 £ per year.
12 month fixed term contract
26.25 hours per week (shift)
£12.71 per hour
Do you have a passion for patient care? Are you professional and willing to go that extra step? Can you communicate effectively by telephone, face to face and in writing? Are you organised by nature? Are you looking for a challenging but rewarding role?
We are looking for a highly motivated, energetic, and enthusiastic team member with excellent communication skills. Your ability to be proactive and experience of working in a customer care and administrative environment will deliver constantly improving levels of service.
As a Patient Services Reception Advisor, when dealing with the public, you must be compassionate and discreet; with initiative to work effectively alone and efficiently as part of a team in a very busy, pressurised environment.
You must have excellent IT skills and be a competent user of Word. Importantly, excellent communication and telephone skills coupled with previous reception and administrative skills and experience are essential along with an ability to prioritise and multitask.
Experience of working with SystmOne (our GP clinical system) is desirable, however full training will be provided to the ideal candidates.
Primary Care, within which General Practice sits, is evolving all the time and you must be able to demonstrate a commitment to cover all the multi-facet roles undertaken within a dedicated team, across both sites.
Patient Services Reception Advisor in Melton Mowbray employer: Latham House
Join our dedicated team as a Patient Services Reception Advisor, where your passion for patient care and excellent communication skills will be valued in a supportive and dynamic environment. We offer comprehensive training, flexible working hours, and opportunities for personal growth, all while making a meaningful impact on the lives of patients in our community. With a focus on teamwork and compassion, you'll thrive in a role that not only challenges you but also rewards you with the satisfaction of helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Reception Advisor in Melton Mowbray
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about patient services and aligns with their goals.
✨Tip Number 2
Practice your communication skills! Since this role is all about effective communication, try role-playing common scenarios with a friend. This will help you feel more confident when you're on the phone or face-to-face with patients.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. Whether it’s juggling appointments or handling admin work, let them see you can thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Patient Services Reception Advisor in Melton Mowbray
Some tips for your application 🫡
Show Your Passion for Patient Care:Make sure to highlight your passion for patient care in your application. We want to see how you go that extra mile for patients, so share any relevant experiences that showcase your commitment to providing excellent service.
Communicate Clearly and Effectively:Since communication is key in this role, ensure your written application is clear and concise. Use professional language and structure your thoughts well, as this will reflect your ability to communicate effectively in person and over the phone.
Demonstrate Your Organisational Skills:We’re looking for someone who can multitask and prioritise effectively. In your application, mention any previous roles where you had to manage multiple tasks or work under pressure, as this will show us you can handle the demands of the job.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do.
How to prepare for a job interview at Latham House
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for patient care during the interview. Share specific examples of how you've gone the extra mile for patients or customers in previous roles. This will demonstrate your commitment and align with what they’re looking for.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, prepare to showcase your skills. Practice answering common interview questions clearly and concisely. You might even want to role-play a scenario where you handle a difficult patient situation to highlight your ability to communicate effectively.
✨Highlight Your Organisational Skills
Being organised is crucial in a busy environment. Bring up instances where you successfully managed multiple tasks or prioritised effectively. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Familiarise Yourself with SystmOne
While full training will be provided, having a basic understanding of SystmOne can set you apart from other candidates. If you can, do a bit of research on the system beforehand or mention any similar software you’ve used in the past to show your adaptability.
