At a Glance
- Tasks: Support doctors and clinicians by assisting and directing patients in a friendly manner.
- Company: Latham House Medical Practice, one of the UK's largest surgeries.
- Benefits: Gain valuable experience in healthcare and develop your communication skills.
- Other info: Full training provided; great location near beautiful countryside.
- Why this job: Make a real difference in patient care while working in a dynamic team environment.
- Qualifications: Excellent communication skills and a passion for customer care are essential.
The predicted salary is between 23970 - 28483 £ per year.
Working as part of a team to support the work of doctors and clinicians, the post-holder is responsible for receiving, assisting and directing patients in accessing appropriate services or healthcare in a professional, courteous, efficient and effective manner. Responsible to the Reception Manager for the management and operation of the assigned Reception or Sub Reception area at any of the Practices sites, i.e. Sage Cross, Suite 8 and/or Asfordby. An important point of contact for patients and is a focal point of communication between patients, doctors and other medical staff.
Do you have a passion for patient care? Are you professional and willing to go that extra step? Can you communicate effectively by telephone, face to face and in writing? Are you organised by nature? Are you looking for a challenging but rewarding role?
Qualifications:
- We are looking for a highly motivated, energetic, and enthusiastic team member with excellent communication skills.
- Your ability to be proactive and experience of working in a customer care and administrative environment will deliver constantly improving levels of service.
- As a Patient Services Reception Advisor, when dealing with the public, you must be compassionate and discreet; with initiative to work effectively alone and efficiently as part of a team in a very busy, pressurized environment.
- You must have excellent IT skills and be a competent user of Word.
- Importantly, excellent communication and telephone skills coupled with previous reception and administrative skills and experience are essential along with an ability to prioritise and multitask.
- Experience of working with SystmOne (our GP clinical system) is desirable, however full training will be provided to the ideal candidates.
Primary Care, within which General Practice sits, is evolving all the time and you must be able to demonstrate a commitment to cover all the multi-facet roles undertaken within a dedicated team, across both sites.
Latham House Medical Practice is one of the UK’s largest doctors surgeries, based in Melton Mowbray, Leicestershire. We are conveniently situated within 30-50 minutes of Nottingham, Leicester and Peterborough; Melton Mowbray is a large market town in the fortunate position of being surrounded by picturesque villages, beautiful countryside, and local activities.
Patient Services Reception Advisor in Wymondham employer: Latham House Medical Practice
Latham House Medical Practice is an exceptional employer, offering a supportive and dynamic work environment for Patient Services Reception Advisors. With a strong focus on patient care, our team thrives on collaboration and communication, ensuring that every member has the opportunity to grow professionally while enjoying the benefits of working in a picturesque location surrounded by beautiful countryside. We provide comprehensive training and development opportunities, making it a rewarding place for those passionate about healthcare.
Contact Details:
Latham House Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Reception Advisor in Wymondham
✨Tip Number 1
Get to know the company! Research Latham House Medical Practice and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients and medical staff, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be proactive! If you have any questions or need clarification about the role, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrate your eagerness to learn.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with online systems, which is a big plus for this role.
We think you need these skills to ace Patient Services Reception Advisor in Wymondham
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let your passion for patient care shine through! Share any relevant experiences that highlight your commitment to helping others and how you go the extra mile in providing excellent service.
Be Professional and Courteous:Remember, you're applying for a role where communication is key. Use a professional tone in your written application, and make sure to proofread for any typos or errors. We want to see that you can communicate effectively, just like you would with patients!
Highlight Your Organisational Skills:As a Patient Services Reception Advisor, being organised is crucial. In your application, mention any experiences where you've successfully managed multiple tasks or prioritised effectively. This will show us that you can handle the busy environment we work in.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our practice and what we stand for.
How to prepare for a job interview at Latham House Medical Practice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Services Reception Advisor. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples of how you've successfully interacted with patients or customers in the past. Whether it's face-to-face, over the phone, or in writing, be ready to demonstrate your ability to communicate clearly and compassionately.
✨Demonstrate Your Organisational Skills
Being organised is key in a busy reception environment. Think of specific instances where you've had to prioritise tasks or manage multiple responsibilities at once. Share these examples during your interview to highlight your ability to stay calm and efficient under pressure.
✨Express Your Passion for Patient Care
Let your enthusiasm for patient care shine through. Be prepared to discuss why you want to work in this field and how you can contribute to improving patient experiences. Showing genuine passion can set you apart from other candidates and resonate well with the interviewers.
