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- Tasks: Support patients by managing their access to healthcare services with professionalism and care.
- Company: Join a dedicated team in a dynamic healthcare environment.
- Benefits: 12-month contract, flexible shifts, and comprehensive training provided.
- Other info: Opportunity for growth in a fast-paced, rewarding role.
- Why this job: Make a real difference in patient care while developing your communication and organisational skills.
- Qualifications: Strong communication skills and experience in customer service or administration.
The predicted salary is between 24000 - 28000 £ per year.
26.25 hours per week (alternating shift pattern - please see attached rota plan). 12 month fixed term contract.
Do you have a passion for patient care? Are you professional and willing to go that extra step? Can you communicate effectively by telephone, face to face and in writing? Are you organised by nature? Are you looking for a challenging but rewarding role?
We are looking for a highly motivated, energetic, and enthusiastic team member with excellent communication skills. Your ability to be proactive and experience of working in a customer care and administrative environment will deliver constantly improving levels of service.
As a Patient Services Reception Advisor, when dealing with the public, you must be compassionate and discreet; with initiative to work effectively alone and efficiently as part of a team in a very busy, pressurised environment. You must have excellent IT skills and be a competent user of Word. Importantly, excellent communication and telephone skills coupled with previous reception and administrative skills and experience are essential along with an ability to prioritise and multitask. Experience of working with SystmOne (our GP clinical system) is desirable, however full training will be provided to the ideal candidates.
Primary Care, within which General Practice sits, is evolving all the time and you must be able to demonstrate a commitment to cover all the multi-facet roles undertaken within a dedicated team, across both sites.
Main duties of the job:
- Working as part of a team to support the work of doctors and clinicians.
- Responsible for receiving, assisting and directing patients in accessing appropriate services or healthcare in a professional, courteous, efficient and effective manner.
- Responsible to the Reception Manager for the management and operation of the assigned Reception or Sub.
Patient Services Reception Advisor employer: Latham House Medical Practice
Contact Detail:
Latham House Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Reception Advisor
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about patient services and aligns with their goals.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to convey your thoughts clearly is key. Role-play with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you’ve managed multiple tasks in previous roles. This could be through a quick story or even a simple list of your achievements that highlight your ability to multitask.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Patient Services Reception Advisor
Some tips for your application 🫡
Show Your Passion for Patient Care: Make sure to highlight your enthusiasm for patient care in your application. We want to see that you genuinely care about helping others and are willing to go the extra mile to ensure a positive experience for patients.
Communicate Clearly: Since communication is key in this role, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically so we can easily see your excellent communication skills shining through.
Highlight Relevant Experience: Don’t forget to mention any previous experience in customer care or administrative roles. We’re looking for candidates who can demonstrate their ability to multitask and prioritise effectively in a busy environment, so share specific examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the recruitment process.
How to prepare for a job interview at Latham House Medical Practice
✨Know Your Stuff
Before the interview, make sure you understand the role of a Patient Services Reception Advisor inside out. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in previous jobs. Whether it's handling difficult customers or working as part of a team, be ready to share specific instances that highlight your skills in both verbal and written communication.
✨Demonstrate Compassion and Discretion
In a patient-facing role, showing empathy is key. Think of situations where you've had to be compassionate or discreet, especially in a busy environment. Be prepared to discuss how you handle sensitive information and support patients with care and professionalism.
✨Get Tech-Savvy
Brush up on your IT skills, particularly with Word and any other relevant software. If you have experience with SystmOne, mention it! If not, express your willingness to learn quickly. Being tech-savvy will show that you can adapt to the tools needed for the job.