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- Tasks: Create and manage customer sales orders while ensuring timely updates and issue resolution.
- Company: Join a dynamic team focused on customer satisfaction and operational excellence.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be the key player in delivering exceptional service and making customers happy.
- Qualifications: Attention to detail, strong communication skills, and ability to manage tasks efficiently.
- Other info: Fast-paced environment with plenty of room for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
The Sales Administrator is responsible for accurately creating and maintaining customer sales orders within the system. They also provide timely updates to customers, respond to enquiries, and help resolve issues related to deliveries and returns. The main goal of this role is to ensure customer orders are fulfilled correctly and delivered on time.
Responsibilities:
- Enter customer orders into the system, ensuring accuracy and compliance with procedure.
- Assign stock to orders based on specific requirements.
- Monitor and manage orders that are unallocated or on hold, resolving issues as needed.
- Process customer returns by creating credit notes and replacement orders.
- Respond to customer enquiries with updates on order progress, complete customer order books via spreadsheets or portals, and generate internal versions as agreed.
- Coordinate with Procurement, Goods Inwards, and Despatch teams to ensure timely receipt of deliveries and dispatch of customer orders, taking full ownership of resolving customer issues.
- Track and report Key Performance Indicators (KPIs) to support continuous improvement efforts.
- Review Master Orders to ensure they are being used correctly and that Sales Coordinators engage with customers when needed.
Qualifications:
- Demonstrates strong attention to detail and takes initiative to complete tasks independently.
- Builds positive relationships with customers, even in challenging situations, through effective communication and empathy.
- Listens actively and advocates for customer needs.
- Manages time well and prioritises tasks effectively to support team goals.
- Confidently uses company systems and customer portals to access and manage information.
- Skilled in creating and working with documents and spreadsheets.
- Maintains high standards of accuracy, consistency, and completeness in all administrative work.
- Efficiently handles large workloads with ease and professionalism.
Sales Administrator in Horsham employer: Latest Sales Jobs
Contact Detail:
Latest Sales Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Horsham
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills match the Sales Administrator role. Highlight your attention to detail and ability to manage customer relationships effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at StudySmarter.
We think you need these skills to ace Sales Administrator in Horsham
Some tips for your application 🫡
Show Off Your Attention to Detail: When filling out your application, make sure to double-check everything! We love candidates who pay attention to the little things, just like you would when entering customer orders. A small mistake can make a big difference, so let’s see that accuracy shine!
Communicate Like a Pro: Since the role involves responding to customer enquiries, it’s important to showcase your communication skills in your application. Use clear and concise language, and don’t hesitate to show a bit of personality. We want to see how you build positive relationships, even in tricky situations!
Highlight Your Organisational Skills: As a Sales Administrator, managing multiple tasks is key. In your application, share examples of how you’ve successfully juggled various responsibilities. This will help us understand how you prioritise and manage your time effectively, which is super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do at StudySmarter!
How to prepare for a job interview at Latest Sales Jobs
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sales Administrator inside out. Familiarise yourself with the responsibilities listed in the job description, like managing customer orders and resolving delivery issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since this role requires strong attention to detail, be prepared to discuss examples from your past experiences where you've demonstrated this skill. Whether it’s about accurately entering data or managing complex orders, having specific examples ready will impress the interviewer and highlight your suitability for the role.
✨Communicate Effectively
Effective communication is key in this role, especially when dealing with customers. During the interview, practice active listening and respond thoughtfully to questions. You might even want to share a story about how you successfully handled a challenging customer situation, showcasing your empathy and problem-solving skills.
✨Demonstrate Your Organisational Skills
As a Sales Administrator, you'll need to manage multiple tasks efficiently. Be ready to discuss how you prioritise your workload and keep track of various orders. You could mention tools or methods you use to stay organised, such as spreadsheets or task management apps, to show that you can handle the demands of the job.
