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- Tasks: Provide top-notch IT support and solutions to clients in Southend.
- Company: Dynamic Managed Service Provider focused on client satisfaction.
- Benefits: Company car, competitive salary, and opportunities for career growth.
- Why this job: Join a vibrant team and enhance your IT skills while making a difference.
- Qualifications: Strong knowledge of IT systems and excellent customer service skills.
- Other info: Flexible working environment with diverse client interactions.
The predicted salary is between 26436 - 27500 £ per year.
IT Support Technician required local to Southend. Please note:
- You must hold a full driving licence as you will be required to travel onsite, local around the Southend area.
- My client will NOT sponsor you so please do not send in your CV if you need sponsoring or you hold a Student Visa.
Job responsibilities:
As an IT Support Engineer working for a Managed Service Provider (MSP), you will support my client’s clientele with their IT systems and infrastructure. This role involves providing onsite support to meet the unique IT needs. You will deliver a high standard of customer service, ensuring technology supports teaching, learning, and administration effectively.
You will also:
- Act as the first point of contact for IT support requests, troubleshooting and resolving hardware, software, and network issues.
- Provide tailored IT solutions that align with the operational and educational needs.
- Maintain positive client relationships through effective communication and timely issue resolution.
Skills and Qualifications:
- Technical Expertise: Strong knowledge of Windows Server environments, Microsoft 365, Google Workspace, networking (LAN/WAN), and troubleshooting hardware/software issues.
- Customer Service: Excellent interpersonal skills with the ability to build trust and maintain strong client relationships.
- Problem-Solving: Analytical mindset with the ability to resolve issues effectively and efficiently.
- Adaptability: Flexible approach to working in my client’s Southend Office and onsite, with the ability to manage multiple client’s priorities.
- Communication: Clear and professional verbal and written communication, especially when dealing with non-technical users.
Key Benefits:
- Company Car Provided: Facilitates efficient travel to client sites, ensuring prompt onsite support.
- Career Growth: Exposure to diverse IT environments and the chance to develop skills in managing multiple client networks.
Pay: £26,436.00-£27,500.00 per year depending on experience.
Please send in your CV if you live near to Southend, drive and have the above skills.
Technical Support Specialist - IT Software in Southend-on-Sea employer: Latcom plc
Contact Detail:
Latcom plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - IT Software in Southend-on-Sea
✨Tip Number 1
Network like a pro! Attend local tech meetups or workshops in Southend to connect with potential employers and other IT professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical expertise, including any projects or troubleshooting scenarios you've tackled. This can really set you apart when chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common technical support questions and scenarios. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Technical Support Specialist - IT Software in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical expertise and customer service skills. We want to see how your experience aligns with the role of an IT Support Technician, so don’t be shy about showcasing relevant projects or roles you've had.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing a good analytical mindset in action, so share those stories that demonstrate your ability to resolve problems effectively.
Keep It Professional Yet Friendly: When writing your cover letter or any communication, strike a balance between professionalism and approachability. We value clear communication, especially when it comes to non-technical users, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Latcom plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server environments, Microsoft 365, and Google Workspace. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your technical expertise and problem-solving skills.
✨Show Off Your Customer Service Skills
Prepare examples of how you've built strong client relationships in previous roles. Highlight your interpersonal skills and how you've effectively communicated with non-technical users to resolve their issues. This will demonstrate that you can deliver a high standard of customer service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life IT support situations. Think about how you would handle multiple client priorities or a particularly tricky technical issue. Practising these scenarios will help you articulate your thought process during the interview.
✨Dress for Success and Be Professional
Even if the company culture is relaxed, dressing smartly shows that you take the opportunity seriously. Also, practice clear and professional communication, both verbally and in writing, as this is crucial when dealing with clients and colleagues alike.