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- Tasks: Provide onsite IT support and troubleshoot tech issues for clients in Southend.
- Company: Dynamic Managed Service Provider focused on client satisfaction.
- Benefits: Company car, competitive salary, and opportunities for career growth.
- Why this job: Join a vibrant team and enhance your IT skills while making a real difference.
- Qualifications: Strong knowledge of IT systems, excellent customer service, and problem-solving skills.
- Other info: Flexible working environment with diverse client interactions.
The predicted salary is between 26436 - 27500 £ per year.
IT Support Technician required local to Southend. Please note:
- You must hold a full driving licence as you will be required to travel onsite, local around the Southend area.
- My client will NOT sponsor you, so please do not send in your CV if you need sponsoring or you hold a Student Visa.
Job responsibilities:
- As an IT Support Engineer working for a Managed Service Provider (MSP), you will support my client’s clientele with their IT systems and infrastructure. This role involves providing onsite support to meet the unique IT needs.
- You will deliver a high standard of customer service, ensuring technology supports teaching, learning, and administration effectively.
- Act as the first point of contact for IT support requests, troubleshooting and resolving hardware, software, and network issues.
- Provide tailored IT solutions that align with the operational and educational needs.
- Maintain positive client relationships through effective communication and timely issue resolution.
Skills and Qualifications:
- Technical Expertise: Strong knowledge of Windows Server environments, Microsoft 365, Google Workspace, networking (LAN/WAN), and troubleshooting hardware/software issues.
- Customer Service: Excellent interpersonal skills with the ability to build trust and maintain strong client relationships.
- Problem-Solving: Analytical mindset with the ability to resolve issues effectively and efficiently.
- Adaptability: Flexible approach to working in my client’s Southend Office and onsite, with the ability to manage multiple clients' priorities.
- Communication: Clear and professional verbal and written communication, especially when dealing with non-technical users.
Key Benefits:
- Company Car Provided: Facilitates efficient travel to client sites, ensuring prompt onsite support.
- Career Growth: Exposure to diverse IT environments and the chance to develop skills in managing multiple client networks.
Pay: £26,436.00-£27,500.00 per year depending on experience.
Please send in your CV if you live near to Southend, drive and have the above skills.
Software and IT Assistant in Southend-on-Sea employer: Latcom plc
Contact Detail:
Latcom plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software and IT Assistant in Southend-on-Sea
✨Tip Number 1
Network like a pro! Attend local tech meetups or workshops in Southend to connect with potential employers and other IT professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects or any troubleshooting success stories. This can really set you apart when chatting with hiring managers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies you’re interested in. A friendly email expressing your interest can go a long way in getting noticed.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Software and IT Assistant in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical expertise and customer service skills. We want to see how your experience aligns with the role of IT Support Technician, so don’t be shy about showcasing relevant projects or roles you've had.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing a good analytical mindset in action, so share those success stories that demonstrate your ability to resolve problems effectively.
Keep It Professional Yet Friendly: When writing your cover letter or any communication, strike a balance between professionalism and approachability. We value clear communication, especially when it comes to non-technical users, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Latcom plc
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server environments, Microsoft 365, and networking. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your expertise and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your interpersonal skills. Think about times when you’ve successfully resolved issues for non-technical users and how you maintained positive relationships with clients.
✨Be Ready to Adapt
Flexibility is key in this role, so be prepared to discuss how you manage multiple priorities and adapt to different client needs. Share experiences where you had to quickly adjust your approach to meet a client's unique IT requirements.
✨Communicate Clearly
Practice explaining technical concepts in simple terms, as you’ll often be dealing with non-technical users. During the interview, focus on clear and professional communication, both verbally and in writing, to demonstrate your ability to connect with clients effectively.