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- Tasks: Provide onsite IT support and troubleshoot tech issues for clients in Southend.
- Company: Join a dynamic Managed Service Provider focused on client satisfaction.
- Benefits: Company car, competitive salary, and opportunities for career growth.
- Why this job: Make a real difference by supporting education and administration through technology.
- Qualifications: Strong knowledge of IT systems, excellent customer service skills, and problem-solving abilities.
- Other info: Flexible working environment with exposure to diverse IT challenges.
The predicted salary is between 26436 - 27500 £ per year.
IT Support Technician required local to Southend. Please note:
- You must hold a full driving licence as you will be required to travel onsite, local around the Southend area.
- My client will NOT sponsor you so please do not send in your CV if you need sponsoring or you hold a Student Visa.
Job responsibilities:
As an IT Support Engineer working for a Managed Service Provider (MSP), you will support my client’s clientele with their IT systems and infrastructure. This role involves providing onsite support to meet the unique IT needs. You will deliver a high standard of customer service, ensuring technology supports teaching, learning, and administration effectively.
You will also:
- Act as the first point of contact for IT support requests, troubleshooting and resolving hardware, software, and network issues.
- Provide tailored IT solutions that align with the operational and educational needs.
- Maintain positive client relationships through effective communication and timely issue resolution.
Skills and Qualifications:
- Technical Expertise: Strong knowledge of Windows Server environments, Microsoft 365, Google Workspace, networking (LAN/WAN), and troubleshooting hardware/software issues.
- Customer Service: Excellent interpersonal skills with the ability to build trust and maintain strong client relationships.
- Problem-Solving: Analytical mindset with the ability to resolve issues effectively and efficiently.
- Adaptability: Flexible approach to working in my client’s Southend Office and onsite, with the ability to manage multiple client’s priorities.
- Communication: Clear and professional verbal and written communication, especially when dealing with non-technical users.
Key Benefits:
- Company Car Provided: Facilitates efficient travel to client sites, ensuring prompt onsite support.
- Career Growth: Exposure to diverse IT environments and the chance to develop skills in managing multiple client networks.
Pay: £26,436.00-£27,500.00 per year depending on experience.
Please send in your CV if you live near to Southend, drive and have the above skills.
IT Support Technician - Asset Management Contract in Southend-on-Sea employer: Latcom plc
Contact Detail:
Latcom plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician - Asset Management Contract in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in or know about asset management. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical expertise during interviews or networking events. Bring up specific examples of how you've solved problems in the past – it’ll make you stand out!
✨Tip Number 3
Tailor your approach! Each client has unique needs, so be ready to adapt your communication style and solutions based on who you’re talking to. This shows you’re not just technically savvy but also customer-focused.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that IT Support Technician role.
We think you need these skills to ace IT Support Technician - Asset Management Contract in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows Server, Microsoft 365, and any relevant IT support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise!
Show Off Your Customer Service Skills: Since this role involves a lot of client interaction, emphasise your interpersonal skills in your application. We love candidates who can build trust and maintain strong relationships, so share examples of how you've done this in the past.
Be Clear and Concise: When writing your cover letter or any additional information, keep it straightforward. We appreciate clear communication, especially when it comes to technical topics, so make sure you explain your experience in a way that's easy to understand.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Latcom plc
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server environments, Microsoft 365, and networking. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your expertise and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your interpersonal skills. Think about times when you’ve successfully resolved issues for non-technical users and how you maintained positive relationships with clients.
✨Be Ready to Adapt
Flexibility is key in this role, so be prepared to discuss how you manage multiple priorities and adapt to different client needs. Share experiences where you had to quickly adjust your approach to meet a client's unique requirements.
✨Communicate Clearly
Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with users who may not have a technical background. During the interview, focus on clear and professional communication to demonstrate your ability to connect with clients.