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- Tasks: Join our team to troubleshoot tech issues and manage support tickets daily.
- Company: We're a dynamic IT service provider based in Liverpool, focused on seamless tech solutions.
- Benefits: Enjoy a collaborative work environment with full training and opportunities for growth.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while developing their skills.
- Qualifications: 6-12 months experience in 1st line IT support and strong communication skills required.
- Other info: Office-based role with rotating shifts and a positive team culture.
The predicted salary is between 24000 - 36000 £ per year.
IT Service Desk Analyst required to work office based, Monday to Friday in Liverpool. Shift hours are 8am to 4pm or 9am to 5pm. You will be expected to be on call, once a month. You will be reporting directly to the IT Service Desk Lead and joining the IT Service Desk Team based in Liverpool, where you will provide expert assistance in resolving technical issues.
Job responsibilities:
- Troubleshooting both hardware and software problems.
- Managing and maintaining support tickets and ensuring timely and efficient resolution of support requests.
- Following processes to effectively troubleshoot or set up systems.
- Escalating complex issues to tier 2 support or management if required.
- Completing continuous improvement training as prescribed by your manager.
- Collaborating closely with internal teams to ensure seamless IT operations.
- Meticulously documenting and logging support activities and resolutions.
- Delivering high-quality customer service and support.
Skills required:
- Proven 6 months to 12 months as 1st line in IT.
- Enjoy working in a collaborative and team-orientated environment.
- Strong troubleshooting and problem-solving skills.
- Excellent communication abilities in both spoken and written mediums.
- Ability to self-manage and prioritise multiple tasks.
- Capability to work on a rotating shift schedule, including weekends (once a month) and bank holidays.
- A positive attitude toward customer service and willingness to go the extra mile to assist.
- An interest in IT and related subjects and a passion for customer service.
Full training will be given. Please send in your CV if you have the above skills and you can get into Liverpool 5 days a week.
IT Service Desk Analyst employer: Latcom plc
Contact Detail:
Latcom plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and troubleshooting techniques. Being able to discuss specific examples of problems you've solved in the past can really impress during an interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role emphasises high-quality support, think of ways you can demonstrate your commitment to excellent service in your conversations with us.
✨Tip Number 3
Network with current or former IT Service Desk Analysts. They can provide insights into the role and the team culture, which can help you tailor your approach when you apply.
✨Tip Number 4
Prepare for potential scenario-based questions in the interview. Think about how you would handle specific technical issues or customer interactions, as this will showcase your problem-solving abilities.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially any roles where you've worked as a 1st line support. Emphasise your troubleshooting skills and any relevant training or certifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and your ability to work in a team-oriented environment.
Highlight Relevant Skills: In your application, clearly outline your strong communication abilities and problem-solving skills. Provide examples of how you've managed multiple tasks and prioritised effectively in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Latcom plc
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your problem-solving process and any tools or methods you used to troubleshoot effectively.
✨Demonstrate Team Collaboration
Since this role involves working closely with internal teams, share experiences where you've successfully collaborated with others. Emphasise your ability to communicate clearly and work towards common goals.
✨Emphasise Customer Service Experience
This position requires a strong focus on customer service. Be ready to talk about times when you've gone above and beyond for a customer, and how you handle difficult situations with a positive attitude.
✨Prepare for On-Call Scenarios
As you'll be on call once a month, think about how you would manage your time and responsibilities during those periods. Discuss your approach to prioritising tasks and staying organised under pressure.
