1st Line IT Support Analyst - Law Firm, Fully Remote

1st Line IT Support Analyst – Law Firm, Fully Remote/Evening & Weekends Job Responsibilities * Provide top-level quality customer service in person and via telephone/email. * Assist employees with IT hardware and software issues including the company\’s case management system, computer networking, video conferencing etc. * Provide solutions to desktop, mobile and system problems, diagnose and solve hardware/software incidents/problems. * Establish and maintain a healthy working relationship with the business and third party suppliers as the successful candidate will be the onsite liaison for our external third party support. * Create and maintain users in Active Directory * Able to troubleshoot document production in Microsoft Word, PDF, Excel etc. * Understands and adheres to IT security principles. Skills Required * 1-2 years previous 1st line support experience, ideally within a legal or professional services background * Experience supporting; Win 10/11, Office 2016/365, Active Directory, Intune, Exchange This role is FULLY REMOTE. Working week – 36 hours, Mon-Fri 7pm-11pm, Sat 9-5pm & Sunday 12-8pm