At a Glance
- Tasks: Support customers with check-in, baggage, and ticketing while providing excellent service.
- Company: Join LATAM Airlines, a global leader in the travel industry.
- Benefits: Enjoy travel perks, wellness programmes, and career development opportunities.
- Other info: Dynamic work environment at Heathrow Terminal 3 with full-time hours.
- Why this job: Be part of a multicultural team and help dreams take flight.
- Qualifications: GCSE level education, strong communication skills, and fluency in English plus Spanish or Portuguese.
The predicted salary is between 24000 - 36000 £ per year.
At LATAM Airlines we take care that dreams reach their destination. Do you want to work for this purpose?
What would be your main challenges?
- Support areas of our operation including check in, baggage, ticket desk, flight dispatch, etc.
- Provide excellent customer service skills at all times.
- Observe the mission, vision and company values and follow the company's procedures and processes when serving customers.
- Communicate any delays to our customers as required.
- Prioritise clients with special needs.
What do you need to be our next Customer Services Representative?
- Educated to GCSE level or equivalent.
- Good interpersonal and communication skills.
- Ability to work on their own initiative whilst being a strong team player.
- Effectively manage multiple tasks in a fast-paced, dynamic work environment with minimum supervision.
- Fluency in English and either Spanish or Portuguese is essential.
- Intermediate knowledge of Microsoft Office Suite.
What will you find when you are part of LATAM?
- You will be part of an attractive, global and multicultural industry.
- You will be able to know the world with our ticket benefits, Staff Travel.
- You will integrate into a dynamic environment, with constant changes and challenges.
- You will have wide and multiple career development options.
- Wellness Program that includes a Discount Club with different suppliers, with special prices for LATAM workers on various products and services, in different parts of the world.
Where and how will you work?
- Work Place: Heathrow Terminal 3, London UK
- Contract type: short term contract (1 year)
- Hour: Full time
If you have a disability, please indicate if you need any accommodations for the interview. Remember to create your profile using only your personal email; avoid using corporate or university emails. At LATAM, we NEVER request money or deposits to participate in our selection processes.
CUSTOMER SERVICE REPRESENTATIVE employer: LATAM Airlines
At LATAM Airlines, we pride ourselves on being an excellent employer by fostering a vibrant and multicultural work environment at Heathrow Terminal 3, London. Our commitment to employee growth is evident through diverse career development opportunities and our unique wellness programme, which offers exclusive discounts for staff. With the added benefit of travel perks and a supportive team culture, working with us means being part of a dynamic industry that values your contributions and aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE REPRESENTATIVE
✨Tip Number 1
Get to know LATAM Airlines! Research the company’s mission, vision, and values. This will help you align your answers during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers from all walks of life, role-play common scenarios with friends or family. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your multitasking abilities! Prepare examples from your past experiences where you successfully managed multiple tasks at once. This is key in a fast-paced environment like LATAM.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital world of customer service.
We think you need these skills to ace CUSTOMER SERVICE REPRESENTATIVE
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you’re excited about providing excellent customer service. Share any relevant experiences that highlight your skills and enthusiasm for helping others.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your interpersonal skills and ability to manage multiple tasks in a fast-paced environment, as these are key for us at LATAM Airlines.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and understand, so make sure your message comes across clearly.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures it reaches the right people and helps us keep track of all applications efficiently. Plus, it’s super easy!
How to prepare for a job interview at LATAM Airlines
✨Know the Company Inside Out
Before your interview, take some time to research LATAM Airlines. Understand their mission, vision, and values. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you handled difficult customers or resolved issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Language Skills
Since fluency in English and either Spanish or Portuguese is essential, make sure to practice speaking in both languages. You might be asked to switch between them during the interview, so being comfortable with this will give you an edge.
✨Demonstrate Teamwork and Initiative
Be ready to discuss how you work well in a team while also being able to take initiative. Share specific examples that highlight your ability to manage multiple tasks independently, as this is crucial for the role.
