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For Companies At a Glance
- Tasks: Assist with airport operations and provide top-notch customer service.
- Company: Join LATAM Airlines, a global leader in the aviation industry.
- Benefits: Enjoy travel perks, wellness programs, and diverse career development opportunities.
- Other info: Work at Heathrow Terminal 3 with full-time hours and a supportive environment.
- Why this job: Be part of a dynamic, multicultural team and make a real impact.
- Qualifications: GCSE level education, strong communication skills, and fluency in English plus Spanish or Portuguese.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the CUSTOMER SERVICE REPRESENTATIVE role at LATAM Airlines
Overview
We are looking for our next CUSTOMER SERVICE REPRESENTATIVE, for the Operations team in London Heathrow, UK. The aim of this role is to assist all areas of the Airport operational activities providing great customer service to our clients whilst supporting the achievement of Operational KPIs.
Responsibilities
- Support areas of our operation including check in, baggage, ticket desk, flight dispatch, etc.
- Provide excellent customer service skills at all times.
- Observe the mission, vision and company values and to follow the company\\\’s procedures and processes when serving customers.
- Communicate any delays to our customers as required.
- Prioritize clients with Special needs.
Qualifications
- Educated to GCSE level or equivalent
- Good interpersonal and communication skills.
- Ability to work on their own initiative whilst being strong team player.
- Effectively manage multiple tasks in a fast-paced, dynamic work environment with minimum supervision.
- Fluency in English and either Spanish or Portuguese is essential.
- Intermediate knowledge of Microsoft Office Suite.
What you will find when you are part of LATAM
- You will be part of an attractive, global and multicultural industry.
- You will be able to know the world with our ticket benefits, Staff Travel.
- You will integrate into a dynamic environment, with constant changes and challenges.
- You will have wide and multiple career development options.
- Wellness Program that includes a Discount Club with different suppliers, with special prices for LATAM workers on various products and services, in different parts of the world.
Where and how will you work
- Work Place: Heathrow Terminal 3, London UK.
- Contract type: Probation period + long term.
- Hours: Full time.
- If you have a disability, please indicate if you need any accommodations for the interview.
- Remember to create your profile using only your personal email; avoid using corporate or university emails.
- At LATAM, we NEVER request money or deposits to participate in our selection processes.
Are you ready to join the team?
Apply now!
Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Customer Service
- Industries: Airlines and Aviation
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CUSTOMER SERVICE REPRESENTATIVE employer: LATAM Airlines
Contact Detail:
LATAM Airlines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE REPRESENTATIVE
✨Tip Number 1
Familiarise yourself with LATAM Airlines' mission, vision, and values. Understanding these will help you align your responses during the interview and demonstrate that you're a good cultural fit for the company.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in an airport setting. Think about how you would handle delays or assist clients with special needs, as these are key aspects of the role.
✨Tip Number 3
Since fluency in Spanish or Portuguese is essential, consider preparing some key phrases or responses in these languages. This will not only show your language skills but also your commitment to providing excellent service to diverse customers.
✨Tip Number 4
Research the operational activities at Heathrow Airport, especially those related to check-in and baggage handling. Having a solid understanding of these processes will help you stand out as a knowledgeable candidate during the interview.
We think you need these skills to ace CUSTOMER SERVICE REPRESENTATIVE
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at LATAM Airlines. Familiarise yourself with their operational activities and customer service expectations.
Tailor Your CV: Highlight relevant experience in customer service roles, especially in fast-paced environments. Emphasise your interpersonal skills and any experience you have with handling multiple tasks simultaneously.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention your fluency in English and either Spanish or Portuguese, as this is essential for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LATAM Airlines
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to provide excellent service is crucial. Prepare examples of past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your interpersonal skills and commitment to customer satisfaction.
✨Familiarise Yourself with LATAM Airlines
Research LATAM Airlines' mission, vision, and values. Understanding the company's culture will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Demonstrate Multitasking Abilities
The role requires managing multiple tasks in a fast-paced environment. Be ready to discuss how you've effectively juggled various responsibilities in previous jobs, highlighting your organisational skills and ability to work under pressure.
✨Prepare for Language Proficiency Questions
Since fluency in English and either Spanish or Portuguese is essential, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in both languages to showcase your proficiency.