At a Glance
- Tasks: Engage with customers to optimise their use of InfoWorks ICM for water projects.
- Company: Join Autodesk, a leader in innovative software solutions.
- Benefits: Enjoy hybrid working, competitive salary, and a comprehensive benefits package.
- Other info: Opportunities for travel and professional growth in a supportive culture.
- Why this job: Make a real impact by helping customers succeed with cutting-edge technology.
- Qualifications: Experience with InfoWorks ICM, scripting, and cloud environments required.
The predicted salary is between 49500 - 60500 £ per year.
Job Requisition ID #26WD99973Position Overview We are seeking an expert in Info Works ICM (ICM) to assist our customers in adopting and optimizing their software.
This is not a traditional software support role, instead you will engage new and existing customers to ensure they are using ICM as efficiently and effectively as possible, from both an IT and engineering perspective.
You will use your in-depth experience to enable, support and guide our customers throughout their water projects.
This is a proactive role where you will develop a strategy to understand which customers we should speak to and what we should speak to them about.
The role focuses on building relationships, within Autodesk, with our Sales, Development and Engineering teams, but principally with our customers, taking ownership of their ideas, concerns and requests to build trust in our software.
The intention is to have high value conversations, then collate and analyse those conversations into a coherent strategy for customer success.
We value hybrid working, and if you live near enough to one of our offices you are welcome to work there some or all of the time, but remote working is also supported.
You will report to the Manager for Customer Success, EMEA Water.
- You will establish and maintain working relationships with customers as a trusted technical advisor.
- You will collate and analyse customer conversations to identify what actions must be undertaken to improve the customer’s experience and promote the use of ICM.
- You will add value to the use of ICM. Scripting and the use of AI will be key components of this.
- You should seek to promote yourself as a subject expert through social media, webinars, conferences, and customer events.
- You will develop and deliver expert coaching to drive customer adoption, which could include:
- Model building and import from other model types.
- Calibration or verification against observed data.
- IT strategy, whether this is use of the Autodesk Cloud, or their own Cloud or in-house system.
- You will identify and improve self-served material to drive better adoption of our tools.
- You will demonstrate thought leadership and product expertise internally to help drive the product portfolio and work collaboratively with the customer success team, sales, product, and strategy teams.
- You will provide technical assistance and recommendations for customers based on data analytics.
- There will be some requirement to travel, to meet customers at their offices or at conferences.
- You will be encouraged to develop your knowledge across the Autodesk Water portfolio, particularly in the area of asset management.
- You are equipped with knowledge in Info Works ICM, in a commercial environment with recent industry experience.
- You have demonstratable experience of scripting within ICM
- You have a degree in Technical, Engineering or Science subject or equivalent experience
- You have experience with cloud environments
- You demonstrate expertise in other water modelling products
- You have consulting experience and or technical project delivery experience with large, demanding customers
- About Autodesk
• Welcome to Autodesk!
Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
We help innovators turn our ideas into reality, transforming not only how things are made, but what can be made.
- We take great pride in our culture here at Autodesk – it’s at the core of everything we do.
Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
- When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
- Salary transparency
- Salary is one part of Autodesk’s competitive compensation package.
Offers are based on the candidate’s experience and geographic location.
In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
- Belonging
- We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www. autodesk. com/company/global-belonging
- In-Person Onboarding and Identity Verification
- This role may require in-person onboarding and/or in-person ID verification.
• Are you an existing contractor or consultant with Autodesk?
- Excel Research Onboarding Income tax returns Reporting +10
- Creative Force · Europe, EMEA, UK, Germany, France, European timezones
- Product knowledge Upselling Onboarding Query resolution Reporting +4
- #J-18808-Ljbffr
Technical Account Specialist - Storm, Sewer, Flood employer: LastKoin
At BCD Travel, we pride ourselves on being an exceptional employer, offering a dynamic remote work environment that empowers our VVIP Travel Specialists to thrive. Our commitment to employee growth is reflected in our comprehensive training programmes and supportive culture, ensuring you have the tools to excel in serving high-profile clients. Join us to be part of a team that values innovation, collaboration, and the pursuit of excellence in the fast-paced world of media and entertainment travel.
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✨Brush Up on Core Engineering Principles
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Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
