Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Customer and Networks Support Supervisor – Hamilton, Glasgow
Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Networks team is growing, and we're excited to welcome a talented Customer and Networks Support Supervisor to join us.
As Customer and Networks Support Supervisor, you will lead and support our Technical Administrators and Network Coordinators, making sure workloads are managed effectively and customers receive a high-quality service.
You will help our team thrive through clear objectives, regular one to ones and development conversations. You will monitor performance and quality, encourage collaboration and continuous improvement, and be the first point of escalation for customer, technical and operational issues.
You will also review key customer and stakeholder communications, escalating matters to our engineers and Network Operations Manager when needed.
What's in it for you as a Customer and Networks Support Supervisor?
Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down.
- 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays
- Holiday buy scheme
- Discretionary bonus
- EV and ULEV salary sacrifice scheme (subject to minimum length of service)
- Cycle to work salary sacrifice scheme
- Up to 7% employer pension contribution
- Volunteering Day
- Life assurance (x4 annual basic salary)
- Retail, travel and leisure discounts via our MilesMore benefits platform
- Refer a friend incentive
- Stream – Financial wellbeing platform
- Employee assistance programme
- Hybrid working*
- Flexible start and finish times for eligible roles*
- Private medical insurance*
- Company sick pay*
*Some of our benefits are only applicable when you have successfully completed your probation period*
Your responsibilities as a Customer and Networks Support Supervisor:
- Lead and supervise the Customer Service and multi utility network support function, keeping the Network Operations Manager informed of performance, risks and key activities.
- Act as the main escalation point for complex customer enquiries, complaints and stakeholder concerns.
- Oversee complaint investigations, compensation claims and service issues, reviewing and approving responses and decisions when required. xsabvtc
- Ensure customer interactions meet company procedures and regulatory requirements, while monitoring satisfaction and improving the customer experience.
- Support Network Managers with operational, technical and
Please click on the apply button to read the full job description
Customer and Network Support Supervisor in High Blantyre employer: Last Mile Infrastructure
At Last Mile, we are committed to fostering a dynamic work culture that prioritises innovation and employee well-being. As a Head of Operations, you will benefit from generous annual leave, including a Christmas shutdown, and opportunities for professional growth within a supportive environment. Join us in Northwest England, where your leadership will drive excellence in utility services while enjoying a range of perks designed to enhance your work-life balance.
