Customer and Networks Support Supervisor – Hamilton, Glasgow
Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Networks team is growing, and we're excited to welcome a talented Customer and Networks Support Supervisor to join us.
As Customer and Networks Support Supervisor, you will lead and support our Technical Administrators and Network Coordinators, making sure workloads are managed effectively and customers receive a high-quality service.
You will help our team thrive through clear objectives, regular one to ones and development conversations. You will monitor performance and quality, encourage collaboration and continuous improvement, and be the first point of escalation for customer, technical and operational issues.
You will also review key customer and stakeholder communications, escalating matters to our engineers and Network Operations Manager when needed.
What's in it for you as a Customer and Networks Support Supervisor?
Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down.
25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays
Holiday buy scheme
Discretionary bonus
EV and ULEV salary sacrifice scheme (subject to minimum length of service)
Cycle to work salary sacrifice scheme
Up to 7% employer pension contribution
Volunteering Day
Life assurance (x4 annual basic salary)
Retail, travel and leisure discounts via our MilesMore benefits platform
Refer a friend incentive
Stream – Financial wellbeing platform
Employee assistance programme
Hybrid working*
Flexible start and finish times for eligible roles*
Private medical insurance*
Company sick pay*
*Some of our benefits are only applicable when you have successfully completed your probation period*
Your responsibilities as a Customer and Networks Support Supervisor:
Lead and supervise the Customer Service and multi utility network support function, keeping the Network Operations Manager informed of performance, risks...
Customer and Network Support Supervisor in Glasgow employer: Last Mile Infrastructure
At Last Mile, we are committed to fostering a dynamic work culture that prioritises innovation and employee well-being. As a Head of Operations, you will benefit from generous annual leave, including a Christmas shutdown, and opportunities for professional growth within a supportive environment. Join us in Northwest England, where your leadership will drive excellence in utility services while enjoying a range of perks designed to enhance your work-life balance.
