Senior Implementation Manager Hamilton, Glasgow Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. We are preparing to deliver an exciting transformation portfolio that enables our growth aspirations, and we're looking to welcome an experienced Senior Implementation Manager to join us.
As a Senior Implementation Manager, you will work as part of the Transformation and Delivery Team, turning transformation strategy into clear delivery plans that support our wider business strategy and five-year plan. You will be responsible for assessing and managing portfolio change impact and will lead implementation of strategically important initiatives across all business functions, ensuring new systems, process and ways of working are embedded effectively and sustainably.
Whats in it for you as a Senior Implementation Manager?
Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down.
~25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays
~ Holiday buy scheme
~ Discretionary bonus
~ EV and ULEV salary sacrifice scheme (subject to minimum length of service)
~ Cycle to work salary sacrifice scheme
~ Up to 7% employer pension contribution
~ Life assurance (x4 annual basic salary)
~ Retail, travel and leisure discounts via our MilesMore benefits platform
~ Refer a friend incentive
~ Stream Financial wellbeing platform
~ Employee assistance programme
~ Car allowance
~ Hybrid working*
~ Flexible start and finish times for eligible roles*
~ Private medical insurance*
~ Company sick pay*
*Some of our benefits are only applicable when you have successfully completed your probation period*
Your responsibilities as a Senior Implementation Manager:
Lead the practical design and implementation of transformation initiatives, including operating model, digital, data, process and governance changes.
Translate strategic objectives into clear implementation plans, milestones, readiness activity, deployment approaches and adoption measures.
Coordinate business, technology, operational and third-party workstreams across the portfolio to align delivery activity, manage dependencies and support successful outcomes.
Partner with senior leaders and operational teams to assess business readiness and prepare impacted areas for new systems, processes and ways of working.
Lead stakeholder engagement, communications, workshops, training, cutover planning and transition activity to support adoption and embed sustainable change.
Track implementation progress, risks, issues, adoption and benefits realisation, applying lessons learned to strengthen delivery standards and continuous improvement.
Extensive experience supporting the development and implementation of transformation strategy aligned to business strategy, multi-year planning and target operating model change.
Experience developing and managing implementation plans, readiness assessments, cutover plans, transition activity, risk management and stakeholder engagement.
Proven ability to partner with senior leaders, business experts, project and technology teams and third-party providers to deliver integrated outcomes aligned to strategic priorities.
Professional qualification in project management (e.g., MSP, PMP, PRINCE2) or equivalent, demonstrable experience leading large-scale transformation and operating model change.
Evidence of continuous professional development in transformation strategy, transformation delivery, implementation management, operating model change, business readiness or leadership.
Have you got the drive to go to the Last Mile as a Senior Implementation Manager? Last Mile is one of the largest last-mile multi-utility businesses in the UK.
We understand construction and we know utilities. We design, build, own, and manage the last mile of essential utilities infrastructure.
With a proven history of delivering multi-utility connections across Great Britain, we provide a full suite of utility infrastructure, including clean heat networks, electricity, gas, water, wastewater and fibre.
Through Last Mile and our asset adoption businessLast Mile Asset Management, we provide a one-stop shop for new utility connections.
Were proud to be both aGreat Place to Workcertified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people.
For further enquiries, visit our website at
Tech Implementation Manager in Glasgow employer: Last Mile Infrastructure Limited
At Last Mile, we are committed to fostering a dynamic work environment that prioritises innovation and collaboration. Our employees benefit from comprehensive training programmes, opportunities for career advancement, and a supportive culture that values each team member's contributions. Located in the picturesque Stonehouse, Gloucestershire, we offer a unique blend of professional growth and a fulfilling work-life balance, making us an exceptional employer in the utilities sector.
Contact Details:
Last Mile Infrastructure Limited Recruitment Team
