At a Glance
- Tasks: Support customer service and billing operations for water and heat services.
- Company: Join a leading utilities company focused on innovation and service excellence.
- Benefits: Enjoy 25 days holiday, bonuses, and private medical insurance.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 24000 - 30000 € per year.
Join a leading utilities company that champions innovation and service excellence. At Last Mile Asset Management and Last Mile Water, part of the Last Mile Group, we’re proud to deliver high-quality solutions across the multi‑utility sector. Our Cardiff team is growing, and we’re excited to welcome a Retail and Customer Service Support Administrator.
As a Retail and Customer Service Support Administrator, you’ll support the day‑to‑day operations of customer service and billing across water, wastewater, and heat services, helping us deliver exceptional customer experiences through proactive communication, organisation, and a passion for service. By using your excellent communication skills, verbally and written, you’ll ensure every customer interaction is clear, accurate, and positive, contributing to a seamless customer journey.
What’s in it for you:
- 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays
- Discretionary bonus
- EV and ULEV salary sacrifice scheme (subject to minimum length of service)
- Cycle to work salary sacrifice scheme
- Up to 7% employer pension contribution
- Life assurance (x4 annual basic salary)
- Refer a friend incentive
- Wagestream
- Employee assistance programme
- Private medical insurance*
- Company sick pay*
Your responsibilities:
- Produce accurate water and drainage reports to support new home buyers.
- Proactively identify and onboard new customers using internal and external data.
- Maintain and update a complete, accurate customer database.
- Deliver responsive and proactive communication to customers across calls, emails, and letters, including service updates and operational impacts.
- Support customer billing processes, including commercial billing and aggregated data for incumbents.
- Apply a strong “right first time” approach with problem‑solving, IT skills, and a proactive, customer‑centric mindset.
Experience / Knowledge:
- Understanding of the Water Industry is beneficial and considered an asset.
- Prior experience in handling customer queries with a focus on delivering effective resolutions.
At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply.
Retail & Customer Service Support Administrator in Cardiff employer: Last Mile Group
At Last Mile, we are committed to fostering a supportive and dynamic work environment in Cardiff, where innovation and service excellence thrive. As a Retail and Customer Service Support Administrator, you will enjoy a competitive benefits package, including generous annual leave, a strong pension contribution, and opportunities for personal growth within a collaborative team. Join us to make a meaningful impact in the utilities sector while enjoying a fulfilling career with ample support for your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Customer Service Support Administrator in Cardiff
✨Tip Number 1
Get to know the company! Research Last Mile Group and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Last Mile team as a Retail and Customer Service Support Administrator.
We think you need these skills to ace Retail & Customer Service Support Administrator in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail and Customer Service Support Administrator role. Highlight relevant experience, especially in customer service and communication, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how your skills align with our mission at Last Mile. Keep it concise but impactful!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Use clear and positive language to demonstrate how you can contribute to a seamless customer journey.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and for you to stay updated on your progress!
How to prepare for a job interview at Last Mile Group
✨Know the Company Inside Out
Before your interview, take some time to research Last Mile Asset Management and their role in the utilities sector. Understanding their values, services, and recent developments will help you tailor your answers and show genuine interest.
✨Showcase Your Communication Skills
As a Retail and Customer Service Support Administrator, communication is key. Prepare examples of how you've effectively handled customer queries in the past, focusing on clarity and positivity in your interactions.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or improved processes. Highlight your proactive approach and how it aligns with the 'right first time' mindset that Last Mile values.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows you're not just interested in the job, but also in how you can contribute to the team.
