Join Lassie , the InsurTech company taking the UK pet market by storm! We’ve just secured a whopping $ 75 million in Series C funding , and we’re on a mission to provide the best pet insurance solutions out there. Our goal? To ensure every furry friend gets the care they deserve, and their owners get peace of mind.
As we recently launched in UK, we’re looking for a Claims Handler to join our London team. This is your chance to be part of a growing, mission-driven company from the very beginning.
This position is based in London, where we apply a hybrid work model (2-3 days in the office) with the opportunity to work from home. You’ll be reporting directly to the UK Country Manager and Head of Customer Success & Claims.
Tasks
As a Claims Handler, you’ll work across both Customer Support and Claims Handling, ensuring pet parents always have a smooth, reassuring experience with us. You’ll guide customers through their claims, resolve their questions, and support them with empathy and efficiency.
In this role, you will:
- Process and evaluate pet insurance claims with fairness and accuracy.
- Respond to customer inquiries via chat, email and phone.
- Help pet parents understand policies and coverage with clarity.
- Work with internal teams to improve the customer journey.
- Keep accurate records in our systems for seamless operations.
Requirements
- Previous experience in claims handling, insurance, or a related field.
- A background as a veterinary nurse or in animal care is a plus.
- Excellent organisational skills and attention to detail.
- Pet lover
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Claims Handler in London employer: Lassie
Lassie is an exceptional employer that fosters a dynamic and supportive work culture, perfect for those looking to make a meaningful impact in the pet insurance industry. With a focus on employee growth and development, team members are encouraged to innovate and contribute to the company's mission while enjoying the flexibility of a hybrid work model in vibrant London. Join us to be part of a passionate team dedicated to delivering outstanding customer experiences and shaping the future of pet insurance.
