At a Glance
- Tasks: Engage with customers and enhance their experience in the pet insurance world.
- Company: Fast-growing InsurTech scale-up focused on pet health across Europe.
- Benefits: Flexible remote work, part-time hours, and a chance to make a real impact.
- Other info: Opportunity to grow with a dynamic start-up and take on exciting projects.
- Why this job: Join a mission-driven team and help pets get the care they deserve.
- Qualifications: Must be a student, passionate about pets, and a great communicator.
The predicted salary is between 12 - 15 £ per hour.
Ready to make a paws-itive impact in the pet world? Join a fast-growing European InsurTech scale-up that’s reimagining pet health and insurance across Europe! Backed by leading investors with over £20 million in Series B funding, we’re on a mission to ensure every furry friend gets the care they deserve, and their owners get peace of mind. As we prepare for our UK launch, we’re looking for a student support in London to be part of this exciting journey. If you’re passionate about pets, customer care, and making a difference, this role is for you.
This is your chance to be part of a growing, mission-driven company from the very beginning. You’ll work closely with our Customer Care Specialists and Country Manager, take on responsibility from day one, and help design and optimize our customer service processes as we grow.
The core part-time working hours that we are looking to cover are 5.00pm-8.00pm Monday to Friday and 9.00am-2.00pm on Saturdays. We are looking for someone that wants to work a minimum of 20 hours per week. We want you to come to the office once per month; otherwise, it is fine with remote work.
Tasks:
- Communicate with our customers via chat, email, and phone
- Help create process documentation and service guides
- Collect and share customer feedback with internal teams
- Propose improvements to the customer journey based on insights
- Take on additional projects typical of a fast-growing start-up
Requirements:
- Enrolled as a student for at least 2 more semesters
- Empathetic, positive, and communicative
- Passionate about pets (dogs & cats) and able to relate to pet owners
- Organized, proactive, and a great team player
Customer Success Specialist - Part time employer: Lassie
Lassie is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the InsurTech sector. With a strong focus on employee growth, we offer ample opportunities for professional development and advancement, all while being part of a forward-thinking team dedicated to compliance and innovation in the UK market.
