At a Glance
- Tasks: Be the first point of contact for customers and enhance their experience.
- Company: Fast-growing InsurTech scale-up focused on pet health across Europe.
- Benefits: Hybrid work model, competitive salary, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Join a mission-driven team and help revolutionise pet insurance.
- Qualifications: Customer relationship management skills and a passion for pets.
The predicted salary is between 30000 - 40000 £ per year.
Ready to make a paws-itive impact in the pet world? Join a fast-growing European InsurTech scale-up that’s reimagining pet health and insurance across Europe! Backed by leading investors with over £20 million in Series B funding, we’re on a mission to ensure every furry friend gets the care they deserve, and their owners get peace of mind. As we prepare for our UK launch, we’re looking for a Customer Success Specialist in London to be part of this exciting journey. If you’re passionate about pets, customer care, and making a difference, this role is for you. This position is based in London, where we apply a hybrid work model (1-3 days in the office) with the opportunity to work from home. You’ll report directly to the UK Country Manager and Head of Customer Success & Claims.
Tasks
- Our customers are at the core of our business and our goal is to build a product that customers truly love. Hence, this role is extremely important for us.
- We are looking for a super-star who will be the first point of contact for our customers, can help improve our product and someone who happily wears many different hats.
- As a Customer Success Specialist, you are the first person our customers engage with. Your goal will therefore include making their experience as smooth and delightful as possible - with great understanding and high quality.
- You will work in a cross-functional team where everyone has the opportunity to influence the product based on their insights.
- You will become an expert on our customers, work closely with the product and report insights to the rest of the team.
- Your main tasks will include the following:
- Manage the onboarding process for customers
- Handle various customer relating matters
- Work at the intersection of customer insights and product development
- Contribute to improving the customer experience and the product
- And much much more!
Requirements
- Excellent at managing customer relationships
- Previous experience in a customer-oriented organisation
- Team player who enjoys working closely with others
- Positive problem solver
- Strong initiative and someone who enjoys taking responsibility
- Flexible and someone who embraces change
- Passionate about changing a traditional market
- Fluent in English
- Last but definitely not least - your heart beats extra for our four-legged friends
Customer Success Specialist employer: Lassie
Join a dynamic and mission-driven InsurTech scale-up in London, where your passion for pets and customer care can truly shine. With a hybrid work model that promotes flexibility and a collaborative culture, you'll have the opportunity to grow alongside a company that's making a real difference in pet health and insurance. As part of our team, you'll not only contribute to enhancing customer experiences but also play a pivotal role in shaping our innovative product from the ground up.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lassie. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lassie before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lassie:Your cover letter is your chance to shine! Tell us why you want to work at Lassie specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lassie!
How to prepare for a job interview at Lassie
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
