At a Glance
- Tasks: Process pet insurance claims and provide top-notch customer support.
- Company: Join Lassie, the exciting InsurTech company revolutionising pet insurance in the UK.
- Benefits: Hybrid work model, competitive salary, and a chance to make a difference for pets.
- Other info: Dynamic startup environment with opportunities for growth and impact.
- Why this job: Be part of a mission-driven team ensuring pets get the care they deserve.
- Qualifications: Experience in claims handling or insurance; love for animals is a bonus.
The predicted salary is between 24750 - 30250 £ per year.
Join
Lassie , the Insur Tech company taking the UK pet market by storm! We’ve just secured a whopping
$ 75 million in Series C funding , and we’re on a mission to provide the best pet insurance solutions out there.
Our goal?
To ensure every furry friend gets the care they deserve, and their owners get peace of mind.
As we recently launched in UK, we’re looking for a
Claims Handler to join our London team. This is your chance to be part of a growing, mission-driven company from the very beginning.
This position is based in London, where we apply a hybrid work model (2-3 days in the office) with the opportunity to work from home.
You’ll be reporting directly to the UK Country Manager and Head of Customer Success & Claims.
- Tasks
- As a Claims Handler, you’ll work across both
Customer Support and Claims Handling, ensuring pet parents always have a smooth, reassuring experience with us.
You’ll guide customers through their claims, resolve their questions, and support them with empathy and efficiency.
In this role, you will
- Process and evaluate pet insurance claims with fairness and accuracy.
- Respond to customer inquiries via chat, email and phone.
- Help pet parents understand policies and coverage with clarity.
- Work with internal teams to improve the customer journey.
- Keep accurate records in our systems for seamless operations.
Requirements
- Previous experience in claims handling, insurance, or a related field.
- A background as a veterinary nurse or in animal care is a plus.
- Excellent organisational skills and attention to detail.
- Pet lover
- #J-18808-Ljbffr
Claims Handler employer: Lassie
At Lassie, we pride ourselves on being an exceptional employer that values passion and dedication to pet care. Our vibrant London office fosters a collaborative work culture, where employees are encouraged to grow and develop their skills in a supportive environment. With a hybrid work model and a mission-driven approach, joining our team means contributing to meaningful change in the pet insurance industry while enjoying the flexibility and camaraderie of a dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Lassie). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Lassie. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Lassie.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Lassie. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Lassie
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Lassie to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Lassie, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Lassie's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
