At a Glance
- Tasks: Process pet insurance claims and provide top-notch customer support.
- Company: Join Lassie, the exciting InsurTech company revolutionising pet insurance in the UK.
- Benefits: Hybrid work model, competitive salary, and a chance to make a difference for pets.
- Other info: Dynamic startup environment with opportunities for growth and impact.
- Why this job: Be part of a mission-driven team ensuring pets get the care they deserve.
- Qualifications: Experience in claims handling or insurance; love for animals is a bonus.
The predicted salary is between 24750 - 30250 £ per year.
Join
Lassie , the Insur Tech company taking the UK pet market by storm! We’ve just secured a whopping
$ 75 million in Series C funding , and we’re on a mission to provide the best pet insurance solutions out there.
Our goal?
To ensure every furry friend gets the care they deserve, and their owners get peace of mind.
As we recently launched in UK, we’re looking for a
Claims Handler to join our London team. This is your chance to be part of a growing, mission-driven company from the very beginning.
This position is based in London, where we apply a hybrid work model (2-3 days in the office) with the opportunity to work from home.
You’ll be reporting directly to the UK Country Manager and Head of Customer Success & Claims.
- Tasks
- As a Claims Handler, you’ll work across both
Customer Support and Claims Handling, ensuring pet parents always have a smooth, reassuring experience with us.
You’ll guide customers through their claims, resolve their questions, and support them with empathy and efficiency.
In this role, you will
- Process and evaluate pet insurance claims with fairness and accuracy.
- Respond to customer inquiries via chat, email and phone.
- Help pet parents understand policies and coverage with clarity.
- Work with internal teams to improve the customer journey.
- Keep accurate records in our systems for seamless operations.
Requirements
- Previous experience in claims handling, insurance, or a related field.
- A background as a veterinary nurse or in animal care is a plus.
- Excellent organisational skills and attention to detail.
- Pet lover
- #J-18808-Ljbffr
Claims Handler employer: Lassie
At Lassie, we pride ourselves on being an exceptional employer that values passion and dedication to pet care. Our vibrant London office fosters a collaborative work culture, where employees are encouraged to grow and develop their skills in a supportive environment. With a hybrid work model and a mission-driven approach, joining our team means contributing to meaningful change in the pet insurance industry while enjoying the flexibility and camaraderie of a dynamic workplace.
