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- Tasks: Support customers with product options and ensure timely order processing.
- Company: Join dormakaba, a top global company in smart access solutions with a family culture.
- Benefits: Enjoy hybrid working, 25 days leave, and a supportive health programme.
- Why this job: Be part of a dynamic team, grow your skills, and make an impact in the construction industry.
- Qualifications: 2 years in customer service, CRM experience, and strong communication skills required.
- Other info: Located in Letchworth with free parking and close to the train station.
The predicted salary is between 28800 - 43200 £ per year.
At dormakaba, we are a globally successful company with a family business culture, employing more than 15,000 employees worldwide. We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance, and a fulfilling workplace. In the UK, we offer training opportunities, career progression, and support over 550 employees across 14 different office locations.
Do you have a confident manner, excellent attention to detail, and are comfortable with the use of CRM systems or similar? Due to expansion, we are looking for a Customer Support Coordinator to join our team, based in our new UK headquarters within the Spirella Building in Letchworth, Herts.
Our Customer Support Coordinators ensure that our clients receive the right products on time, assisting customers with product options and maintaining our excellent reputation within the construction industry. Your main responsibilities include:
- Providing sales support to customers interested in dormakaba products and systems for their projects
- Communicating directly with customers
- Processing orders via email, verifying details and specifications
This role involves more than just order processing. We seek a responsible individual who can take ownership of customer issues, collaborate with colleagues on queries, returns, and other customer service matters. You will also support our field-based sales team internally. Over time, you will become a dormakaba product expert, staying updated on new developments and product releases.
Your Skills & Experience:
- At least 2 years of experience in a similar customer service environment
- Ability to understand products and their lifecycle
- Knowledge of SAP is desirable; experience with CRM systems is essential
- Strong communication and organizational skills
- High level of self-motivation
At dormakaba, we care for our employees. Along with an attractive salary, we offer:
- Town centre location with free parking and proximity to Letchworth Rail Station
- 25 days of annual leave plus bank holidays
- Hybrid working (up to 2 days per week after training)
- Holiday Purchase Scheme (buy up to 5 additional days annually)
- Enhanced salary sacrifice pension scheme (you contribute 3%, we contribute 6%)
- Life Assurance
- Healthcare support, including an Employee Support and Assistance Programme
- Health & Wellbeing App with Digital GP Service
- Enhanced maternity and paternity benefits after qualifying period
- Access to LinkedIn Learning
- Employee Discounts scheme
Interested? Follow the link to apply online. We look forward to hearing from you!
Location: Letchworth, North Herts
Customer Support Coordinator employer: Lashley + Associates Corporation
Contact Detail:
Lashley + Associates Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with dormakaba's products and services. Understanding their offerings will not only help you in the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your CRM skills, especially if you have experience with similar systems. Being able to discuss your proficiency confidently can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer issues in the past. Highlighting your problem-solving skills and ability to take ownership will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of dormakaba on platforms like LinkedIn. Gaining insights about the company culture and expectations can give you an edge during the application process.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Coordinator at dormakaba. Highlight your relevant experience in customer service and how it aligns with their needs.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the job description. Emphasise your experience with CRM systems and any knowledge of SAP, as these are key for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention specific examples of how you've successfully handled customer issues in the past and your ability to work collaboratively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Lashley + Associates Corporation
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability for the Customer Support Coordinator position.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is essential for this role, take some time to brush up on your knowledge of these systems. If you have used any specific CRM software, be ready to discuss how you utilised it to manage customer interactions and streamline processes.
✨Understand dormakaba's Products
Research dormakaba’s product offerings and their lifecycle. Being knowledgeable about their products will not only impress your interviewers but also show that you are genuinely interested in the company and its operations.
✨Demonstrate Strong Communication Skills
As a Customer Support Coordinator, effective communication is key. Practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to questions, showcasing your ability to communicate well with customers and colleagues alike.
