Store Supervisor

About Us: Explore Lashify at Selfridges, the revolutionary brand transforming the way you achieve professional-quality lashes at home. Lashify is renowned for its innovative lash extension system, designed to deliver salon-like results without the need for appointments. With a unique approach that focuses on comfort, customisation, and ease, Lashify allows users to create voluminous, long-lasting lashes that perfectly match their personal style.

The Lashify system features patented Gossamer® lashes, which are lightweight and flexible, mimicking the appearance of natural lashes for a seamless blend. Combined with the Lashify Control Kit, users can apply these extensions in the comfort of their home, achieving anything from a subtle enhancement to dramatic volume. The Lashify bonders and sealers ensure the lashes stay in place for days, providing a hassle-free solution for those looking for an effortless, yet polished, look.

Selfridges offers a curated selection of Lashify products, perfect for beauty enthusiasts looking to elevate their lash game. Whether you’re new to the world of lash extensions or a seasoned pro, Lashify’s cutting-edge system provides everything you need for flawless, customizable results, all with the convenience of at-home application.

Position Overview: The Selfridges x Lashify Supervisor is responsible for overseeing the daily operations of the Lashify station at Selfridges, ensuring that sales targets are met, staff performance is optimised, and customers receive excellent service. This role requires strong leadership, organisational skills, and the ability to drive business growth while maintaining a high standard of operational excellence.

Key Responsibilities:

• Team Leadership: Assist the Business Manager in leading and motivating the retail team to achieve sales targets and deliver exceptional customer experiences. Provide guidance, training, and support to team members as needed. Act on behalf of the Assistant Manager, when called upon.
• Customer Service Excellence: Set a high standard for customer service and lead by example in creating a welcoming and knowledgeable environment for customers. Handle escalated customer issues professionally and effectively.
• Product Knowledge: Develop a deep understanding of Lashify's product line, including lash extensions, adhesives, removers, and accessories. Stay updated on new product launches, features, and benefits.
• Sales and Upselling: Drive sales by effectively showcasing Lashify products and explaining their unique features. Utilize upselling techniques to increase average transaction value and meet sales targets.
• Appointment Coordination: Assist customers in booking lash application appointments and coordinating schedules with our lash technicians. Ensure a seamless booking process and excellent customer experience.
• Inventory Management: Oversee inventory levels, conduct regular stock audits, and coordinate with Warehouse to ensure adequate stock levels of lash products and accessories. Implement inventory control measures to minimise loss and optimise product availability.
• Operational Support: Assist in daily store operations, including opening and closing procedures, cash management, and maintaining cleanliness and organisation. Ensure compliance with company policies and procedures.

Key Skills & Qualifications:

• Proven experience in a similar role within the beauty industry, preferably within a luxury or premium retail environment.
• Strong understanding of the beauty market, particularly in the lash category.
• Experience with makeup applications and/or aesthetic treatments in an upscale retail environment.
• Exceptional sales and customer service skills with a track record of meeting or exceeding sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• A passion for beauty and a keen eye for detail.

Working Conditions: This position requires standing for extended periods, walking, and occasionally lifting merchandise. To meet the business's needs, the role may involve working long hours, including evenings, weekends, and holidays.

Start Date: Anticipated start date will be Saturday, April 15, 2025.

Compensation: Starting salary will be £31,000 per year, payable on a monthly basis, in accordance with our standard payroll procedures. This salary is subject to deductions for taxes and other withholdings as required by law. In addition, this team member is eligible for commission based on Lashify’s commission structure.

How to Apply: If you are a self-starter with a passion for beauty and a proven track record in sales, we would love to hear from you. Please apply via LinkedIn and include your CV and a cover letter detailing your relevant experience and why you would be the perfect fit for this role.