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- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer service at Lashify's Selfridges station.
- Company: Join Lashify, the innovative brand revolutionising at-home lash extensions with luxury and ease.
- Benefits: Enjoy a competitive salary, commission opportunities, and a vibrant work environment in a luxury retail setting.
- Why this job: Be part of a beauty revolution, enhance your skills, and make a real impact in customers' lives.
- Qualifications: Experience in beauty retail, exceptional sales skills, and a passion for beauty are essential.
- Other info: Position requires flexibility for long hours, including evenings and weekends, starting April 15, 2025.
The predicted salary is between 25000 - 35000 £ per year.
About Us: Explore Lashify at Selfridges, the revolutionary brand transforming the way you achieve professional-quality lashes at home. Lashify is renowned for its innovative lash extension system, designed to deliver salon-like results without the need for appointments. With a unique approach that focuses on comfort, customisation, and ease, Lashify allows users to create voluminous, long-lasting lashes that perfectly match their personal style.
The Lashify system features patented Gossamer® lashes, which are lightweight and flexible, mimicking the appearance of natural lashes for a seamless blend. Combined with the Lashify Control Kit, users can apply these extensions in the comfort of their home, achieving anything from a subtle enhancement to dramatic volume. The Lashify bonders and sealers ensure the lashes stay in place for days, providing a hassle-free solution for those looking for an effortless, yet polished, look.
Selfridges offers a curated selection of Lashify products, perfect for beauty enthusiasts looking to elevate their lash game. Whether you’re new to the world of lash extensions or a seasoned pro, Lashify’s cutting-edge system provides everything you need for flawless, customizable results, all with the convenience of at-home application.
Position Overview: The Selfridges x Lashify Supervisor is responsible for overseeing the daily operations of the Lashify station at Selfridges, ensuring that sales targets are met, staff performance is optimised, and customers receive excellent service. This role requires strong leadership, organisational skills, and the ability to drive business growth while maintaining a high standard of operational excellence.
Key Responsibilities:
- Team Leadership: Assist the Business Manager in leading and motivating the retail team to achieve sales targets and deliver exceptional customer experiences. Provide guidance, training, and support to team members as needed. Act on behalf of the Assistant Manager, when called upon.
- Customer Service Excellence: Set a high standard for customer service and lead by example in creating a welcoming and knowledgeable environment for customers. Handle escalated customer issues professionally and effectively.
- Product Knowledge: Develop a deep understanding of Lashify's product line, including lash extensions, adhesives, removers, and accessories. Stay updated on new product launches, features, and benefits.
- Sales and Upselling: Drive sales by effectively showcasing Lashify products and explaining their unique features. Utilize upselling techniques to increase average transaction value and meet sales targets.
- Appointment Coordination: Assist customers in booking lash application appointments and coordinating schedules with our lash technicians. Ensure a seamless booking process and excellent customer experience.
- Inventory Management: Oversee inventory levels, conduct regular stock audits, and coordinate with Warehouse to ensure adequate stock levels of lash products and accessories. Implement inventory control measures to minimise loss and optimise product availability.
- Operational Support: Assist in daily store operations, including opening and closing procedures, cash management, and maintaining cleanliness and organisation. Ensure compliance with company policies and procedures.
Key Skills & Qualifications:
- Proven experience in a similar role within the beauty industry, preferably within a luxury or premium retail environment.
- Strong understanding of the beauty market, particularly in the lash category.
- Experience with makeup applications and/or aesthetic treatments in an upscale retail environment.
- Exceptional sales and customer service skills with a track record of meeting or exceeding sales targets.
- Excellent communication, negotiation, and interpersonal skills.
- A passion for beauty and a keen eye for detail.
Working Conditions: This position requires standing for extended periods, walking, and occasionally lifting merchandise. To meet the business's needs, the role may involve working long hours, including evenings, weekends, and holidays.
Start Date: Anticipated start date will be Saturday, April 15, 2025.
Compensation: Starting salary will be £31,000 per year, payable on a monthly basis, in accordance with our standard payroll procedures. This salary is subject to deductions for taxes and other withholdings as required by law. In addition, this team member is eligible for commission based on Lashify’s commission structure.
How to Apply: If you are a self-starter with a passion for beauty and a proven track record in sales, we would love to hear from you. Please apply via LinkedIn and include your CV and a cover letter detailing your relevant experience and why you would be the perfect fit for this role.
Store Supervisor employer: Lashify ©
Contact Detail:
Lashify © Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor
✨Tip Number 1
Familiarise yourself with Lashify's product line before your interview. Understanding the unique features of their Gossamer® lashes and Control Kit will not only impress your interviewers but also show your genuine interest in the brand.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully motivated a team in previous roles. Highlight specific instances where you helped achieve sales targets or improved customer service.
✨Tip Number 3
Brush up on your customer service techniques, especially in handling escalated issues. Be ready to discuss how you would create a welcoming environment for customers and ensure they have a seamless experience at the Lashify station.
✨Tip Number 4
Prepare to discuss your sales strategies, particularly upselling techniques. Think of ways you can effectively showcase Lashify products to increase transaction values and meet sales goals, as this is crucial for the role.
We think you need these skills to ace Store Supervisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Lashify's products and their unique selling points. Highlight your understanding of their innovative lash extension system in your application to show your passion for the brand.
Tailor Your CV: Ensure your CV reflects relevant experience in the beauty industry, particularly in retail or luxury environments. Emphasise any leadership roles or customer service excellence to align with the responsibilities of a Store Supervisor.
Craft a Compelling Cover Letter: In your cover letter, detail your experience in sales and team leadership. Use specific examples to demonstrate how you've met or exceeded sales targets and provided exceptional customer service in previous roles.
Showcase Your Passion: Express your enthusiasm for beauty and lash products in your application. Mention any personal experiences with lash extensions or beauty trends that could resonate with the hiring team at Lashify.
How to prepare for a job interview at Lashify ©
✨Know Your Products
Familiarise yourself with Lashify's product line, especially the Gossamer® lashes and Control Kit. Being able to discuss their features and benefits confidently will impress your interviewers and show your passion for the brand.
✨Demonstrate Leadership Skills
As a Store Supervisor, you'll need to lead a team. Prepare examples of how you've motivated and supported team members in previous roles. Highlight any experience you have in training or guiding others to achieve sales targets.
✨Customer Service Focus
Prepare to discuss your approach to customer service. Think of specific instances where you went above and beyond to resolve customer issues or enhance their shopping experience. This role requires setting high standards for service, so showcasing your skills here is crucial.
✨Sales Techniques
Brush up on effective sales techniques, particularly upselling. Be ready to share your strategies for driving sales and meeting targets, as this is a key responsibility of the role. Demonstrating your ability to increase transaction values will be a big plus.
