At a Glance
- Tasks: Support and maintain advanced laser and robotic systems for top manufacturers worldwide.
- Company: Leading tech company at the forefront of laser and robotic technology.
- Benefits: Full training, flexible hours, pension, and a supportive team environment.
- Other info: Opportunities for international travel and career growth in a collaborative culture.
- Why this job: Join a fast-paced team and work with cutting-edge technologies that make a real impact.
- Qualifications: Degree in engineering or equivalent experience; strong fault-finding skills required.
The predicted salary is between 30000 - 40000 £ per year.
You’ll join our Service team, playing a key role in supporting, improving, installing and maintaining advanced laser and robotic systems used by leading manufacturers worldwide. This is a hands-on, customer-facing role where you’ll ensure our equipment performs reliably in real production environments. Your work will support the safe, reliable and high-quality operation of Laser Wire Solutions’ systems at customer sites, helping to maximise uptime and ensure customers achieve the performance expected from our technology.
Typical tasks include:
- Installing and supporting industrial laser and automation systems at customer facilities.
- Diagnosing and resolving mechanical, electrical and process-related faults both remotely and on-site.
- Providing technical support to customers during production operations.
- Supporting machine testing and factory acceptance testing (FAT) prior to shipment.
- Performing preventative maintenance and service inspections on installed equipment.
- Assisting customers with setup, optimisation and process adjustments for laser applications.
- Documenting service activities, technical issues and resolutions through internal systems and service reports.
- Working closely with Engineering, Production and Applications teams to provide feedback from the field that supports continuous product improvement.
- Supporting customer training during machine installation and commissioning.
- Responding to service tickets and technical enquiries in a timely and professional manner.
- Travelling to customer sites (UK and international) as required to support installations, upgrades and service activities.
- Maintaining a safe, organised and professional working environment when operating both internally and at customer facilities.
What We’re Looking For:
- Degree or equivalent experience in an engineering or technical discipline (electrical, mechanical, mechatronics or automation preferred).
- Experience working in a service, maintenance or commissioning role within industrial equipment or automation environments.
- Strong fault-finding skills across mechanical, electrical and control systems.
- Ability to read technical drawings, electrical schematics and system documentation.
- Comfortable working independently at customer sites while representing the company professionally.
- Strong attention to detail and commitment to delivering high-quality technical support.
- Positive, proactive approach to problem solving.
- Good organisational skills and ability to manage service tasks effectively.
- Strong communication skills with the ability to explain technical issues clearly to customers and internal teams.
- Willingness to travel nationally and internationally when required.
- Desire to continuously learn and develop technical knowledge in laser and automation technologies.
- Ability to thrive in a fast-paced, customer-focused environment.
- Behaviours aligned with the Laser Wire Solutions Charter: Leadership, Authenticity, Speed, Efficiency and Responsibility.
What You’ll Get:
- Full training on our laser systems, automation platforms and service procedures.
- Opportunities to work with advanced laser and robotic technologies used in medical, EV and high-tech industries.
- Exposure to international customers and real-world manufacturing environments.
- A clear development pathway within a fast-growing, high-technology business.
- A collaborative, people-centric culture that encourages growth and innovation.
- Pension, life insurance and standard company benefits.
- 37-hour full-time role with flexible working arrangements within business needs.
- Opt-in compressed hours option.
- Opportunities to expand technical expertise in laser processing, automation and advanced manufacturing systems.
- A supportive team environment where improvement ideas and field feedback are valued.
Good To Know:
- Location: Site-based role on the outskirts of Cardiff (own transport required).
- Start date: ASAP.
- Travel: UK and Overseas travel as required. Currently 6 to 8 visits per annum.
- Working hours: Flexibility may occasionally be required to support customer installations and service activities.
About Laser Wire Solutions: Based in South Wales, we are at the forefront of laser and robotic technology. We work with world-leading manufacturers in medical, data and electric vehicle industries to automate production and enable world-changing devices to reach more people. We offer a culture focused on technical excellence, innovation and continuous improvement — where individuals are empowered to make a meaningful impact and grow alongside the business.
Service Engineer (Industrial Laser & Automation Systems) in Cardiff employer: LASERWIRE SOLUTIONS LTD
Laser Wire Solutions is an exceptional employer located on the outskirts of Cardiff, offering a dynamic and collaborative work culture that prioritises technical excellence and innovation. Employees benefit from comprehensive training on advanced laser and robotic technologies, alongside clear pathways for professional growth within a fast-growing industry. With a focus on employee well-being, flexible working arrangements, and a supportive team environment, this role provides a unique opportunity to make a meaningful impact in cutting-edge manufacturing sectors.
