At a Glance
- Tasks: Support and maintain advanced laser and robotic systems for top manufacturers worldwide.
- Company: Join a leading tech company at the forefront of laser and robotic technology.
- Benefits: Full training, flexible hours, pension, and opportunities for growth.
- Other info: Dynamic role with international travel and a supportive team culture.
- Why this job: Make a real impact in high-tech industries while developing your skills.
- Qualifications: Degree in engineering or equivalent experience; strong fault-finding skills required.
The predicted salary is between 36000 - 60000 £ per year.
You will join our Service team, playing a key role in supporting, improving, installing and maintaining advanced laser and robotic systems used by leading manufacturers worldwide. This is a hands-on, customer-facing role where you will ensure our equipment performs reliably in real production environments.
Your work will support the safe, reliable and high-quality operation of Laser Wire Solutions' systems at customer sites, helping to maximise uptime and ensure customers achieve the performance expected from our technology.
Typical tasks include:
- Installing and supporting industrial laser and automation systems at customer facilities.
- Diagnosing and resolving mechanical, electrical and process-related faults both remotely and on-site.
- Providing technical support to customers during production operations.
- Supporting machine testing and factory acceptance testing (FAT) prior to shipment.
- Performing preventative maintenance and service inspections on installed equipment.
- Assisting customers with setup, optimisation and process adjustments for laser applications.
- Documenting service activities, technical issues and resolutions through internal systems and service reports.
- Working closely with Engineering, Production and Applications teams to provide feedback from the field that supports continuous product improvement.
- Supporting customer training during machine installation and commissioning.
- Responding to service tickets and technical enquiries in a timely and professional manner.
- Travelling to customer sites (UK and international) as required to support installations, upgrades and service activities.
- Maintaining a safe, organised and professional working environment when operating both internally and at customer facilities.
What we are looking for:
- Degree or equivalent experience in an engineering or technical discipline (electrical, mechanical, mechatronics or automation preferred).
- Experience working in a service, maintenance or commissioning role within industrial equipment or automation environments.
- Strong fault-finding skills across mechanical, electrical and control systems.
- Ability to read technical drawings, electrical schematics and system documentation.
- Comfortable working independently at customer sites while representing the company professionally.
- Strong attention to detail and commitment to delivering high-quality technical support.
- Positive, proactive approach to problem solving.
- Good organisational skills and ability to manage service tasks effectively.
- Strong communication skills with the ability to explain technical issues clearly to customers and internal teams.
- Willingness to travel nationally and internationally when required.
- Desire to continuously learn and develop technical knowledge in laser and automation technologies.
- Ability to thrive in a fast-paced, customer-focused environment.
- Behaviours aligned with the Laser Wire Solutions Charter: Leadership, Authenticity, Speed, Efficiency and Responsibility.
What you will get:
- Full training on our laser systems, automation platforms and service procedures.
- Opportunities to work with advanced laser and robotic technologies used in medical, EV and high-tech industries.
- Exposure to international customers and real-world manufacturing environments.
- A clear development pathway within a fast-growing, high-technology business.
- A collaborative, people-centric culture that encourages growth and innovation.
- Pension, life insurance and standard company benefits.
- 37-hour full-time role with flexible working arrangements within business needs. Opt-in compressed hours option.
- Opportunities to expand technical expertise in laser processing, automation and advanced manufacturing systems.
- A supportive team environment where improvement ideas and field feedback are valued.
Good to know:
- Location: Site-based role on the outskirts of Cardiff (own transport required).
- Start date: ASAP.
- Travel: UK and Overseas travel as required. Currently 6 to 8 visits per annum.
- Working hours: Flexibility may occasionally be required to support customer installations and service activities.
About Laser Wire Solutions: Based in South Wales, we are at the forefront of laser and robotic technology. We work with world-leading manufacturers in medical, data and electric vehicle industries to automate production and enable world-changing devices to reach more people. We offer a culture focused on technical excellence, innovation and continuous improvement — where individuals are empowered to make a meaningful impact and grow alongside the business.
Service Engineer in Cardiff employer: LASERWIRE SOLUTIONS LTD
At Laser Wire Solutions, we pride ourselves on being an excellent employer by fostering a collaborative and people-centric culture that encourages growth and innovation. As a Service Engineer, you'll receive full training on advanced laser systems and automation technologies, with clear development pathways in a fast-growing, high-technology environment. Our supportive team values your input and offers flexible working arrangements, ensuring you can thrive while making a meaningful impact in the exciting fields of medical, EV, and high-tech industries.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Laser Wire Solutions and understand their products, culture, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves installing and maintaining systems, be ready to demonstrate your technical skills. Brush up on your fault-finding techniques and be prepared to discuss real-life scenarios.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Service Engineer in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in service, maintenance, or commissioning roles. We want to see how your skills align with the hands-on, customer-facing nature of the Service Engineer position.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love a proactive approach, so let us know how you’ve resolved faults and improved processes!
Be Clear and Concise:When writing your cover letter, keep it straightforward. Clearly explain why you're interested in the role and how your background makes you a great fit for our team at Laser Wire Solutions.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LASERWIRE SOLUTIONS LTD
✨Know Your Tech
Make sure you brush up on your knowledge of laser and robotic systems. Familiarise yourself with the specific technologies mentioned in the job description, as well as any recent advancements in the field. This will help you demonstrate your technical expertise and show that you're genuinely interested in the role.
✨Showcase Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved mechanical or electrical faults. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your strong fault-finding skills and proactive approach to problem-solving, which are crucial for a Service Engineer.
✨Communicate Clearly
Practice explaining complex technical issues in simple terms. Since this role involves customer interaction, being able to communicate effectively is key. Consider role-playing with a friend or family member to refine your ability to convey technical information clearly and confidently.
✨Demonstrate Your Willingness to Learn
Express your enthusiasm for continuous learning and development in laser and automation technologies. Share any relevant courses or certifications you've completed, and be ready to discuss how you stay updated with industry trends. This shows that you're committed to growing within the company and adapting to new challenges.
