Location - Byfleet office and/or Home Based (Remote)
Salary - £58,348 per annum
Closing date - 5:00pm on Monday 26 October 2026
At Laser Learning Awards (LASER), we're committed to transforming lives through learning. LASER is regulated by Ofqual and offers qualifications and bespoke accreditation used by a wide range of organisations including further education colleges, schools, local authorities, voluntary and charitable organisations and private training providers. LASER is approved by the Security Industry Authority under its Trident Awards brand to offer security qualifications which enable successful learners to apply for licences to work within the private security industry.
We're looking for an experienced and strategic Head of Quality to lead our Quality team and play a key role in shaping the future of our quality assurance and regulatory compliance activities. This is an exciting opportunity to join a values-driven organisation and make a significant contribution to educational quality, organisational improvement and learner outcomes.
Key Responsibilities:
- Lead and manage the LASER Quality team and its strategy and functions.
- Manage complaints and appeals, and oversee investigations and sanctions.
- Work with the Products team to ensure LASER products, services and qualifications including assessments and assessment strategies, are fit for purpose.
Other Responsibilities:
- Participate in project teams as required.
- Undertake professional updating and training as required.
- Continually review and implement improved working practices and processes.
- Perform any other reasonable duties as appropriate to the role.
About You:
We're looking for a collaborative and proactive leader with:
- Experience of working in a Quality and/or Regulatory Compliance role for an Ofqual regulated awarding organisation.
- Experience of managing people and teams.
- Experience of managing a budget.
- Experience of developing, managing and implementing quality-related processes, interventions and guidance.
- Experience of producing and evaluating assessments and assessment strategies.
- Experience of handling complaints, appeals and/or sanctions.
- An understanding of the importance and impact of regulatory requirements.
- An understanding of post 16 education.
- Excellent verbal and written communication skills including ability to write reports concisely, logically and correctly.
- Excellent IT skills including use of databases and Microsoft applications.
- Excellent interpersonal skills.
- A passion for LASER's mission of widening participation and transforming lives through learning.
Why Join Us?
At LASER, you'll work with colleagues who are committed to making a difference through education. You'll have the opportunity to shape strategic direction, drive innovation and contribute to continuous quality improvement.
We offer a competitive salary alongside a range of benefits. We also consider flexible working options, although regular attendance at our office in Byfleet will be required, alongside travel to centres and other locations as needed.
Closing Date: 5:00pm Monday 26 October 2026
Interviews: Interviews will be held on Thursday 5 November and potentially on Friday 6 November in LASER's Byfleet office.
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