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- Tasks: Lead daily operations, manage staff, and ensure top-notch customer service at Dunkin' Donuts.
- Company: Join Dunkin', a globally recognised brand known for its delicious coffee and donuts.
- Benefits: Enjoy flexible scheduling, leadership development opportunities, and a fun work environment.
- Why this job: Grow your leadership skills while making customers smile in a vibrant team culture.
- Qualifications: Previous leadership experience in retail or food service is preferred; strong communication skills are essential.
- Other info: Must be available to work nights, weekends, and holidays.
The predicted salary is between 24000 - 36000 £ per year.
Dunkin\’ Donuts is iconic brands known for delivering delicious coffee, donuts, and other treats. With a focus on quality and customer satisfaction, we pride ourselves on creating an enjoyable experience for every guest. As an Assistant General Manager, you will play a key role in leading the team, overseeing daily operations, and ensuring the store runs smoothly while maintaining high standards of service and product quality.
Position Overview: The Assistant General Manager (AGM) will work closely with the General Manager to manage the day-to-day operations of a Dunkin\’ Donuts location. The AGM is responsible for supporting staff, ensuring customer satisfaction, managing inventory, maintaining store cleanliness, and assisting in driving sales growth. This role offers an opportunity to develop leadership skills and grow within a globally recognized brand.
Key Responsibilities:
- Store Operations Management: Assist the General Manager in overseeing daily store operations, ensuring smooth service, high-quality food and beverages, and excellent customer service.
- Team Leadership: Lead by example, training, coaching, and motivating the team to ensure all staff members meet performance expectations. Assist with recruitment, training, and development of new team members.
- Customer Service Excellence: Ensure that every customer has a positive and memorable experience by delivering friendly, efficient, and attentive service. Address any customer concerns or complaints quickly and professionally.
- Financial Performance: Assist in managing store financials, including controlling labor costs, food costs, and inventory. Help ensure that the store meets or exceeds sales and profit targets.
- Inventory & Stock Control: Help manage inventory, monitor stock levels, place orders, and ensure products are stored properly. Ensure proper stock rotation and minimize waste.
- Health & Safety Compliance: Ensure the store complies with all health, safety, and sanitation regulations. Monitor cleanliness in the kitchen, dining area, and restrooms. Maintain food safety standards and cleanliness procedures.
- Employee Development: Support the ongoing development of the team by providing regular feedback, conducting performance reviews, and offering coaching to improve performance and customer service.
- Marketing & Promotions: Assist in executing local marketing initiatives, promotions, and in-store events to drive sales and engage the community.
- Scheduling & Labor Management: Assist with scheduling to ensure appropriate staffing levels during peak hours while controlling labor costs.
- Problem Solving: Handle operational challenges, customer concerns, and employee issues as they arise, helping to resolve them efficiently and effectively.
Requirements:
- Previous experience in a leadership or management role, preferably in a fast-paced retail or food service environment.
- Strong leadership, communication, and interpersonal skills with the ability to motivate and develop a team.
- Excellent customer service skills, with the ability to manage customer complaints and concerns professionally.
- Strong organizational and time-management skills, with the ability to multitask and manage various responsibilities.
- Experience in managing financials, including budgeting, cost control, and inventory management.
- Knowledge of health and safety regulations, as well as food safety standards.
- Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
- Passion for delivering quality products and exceptional service.
- High school diploma or equivalent.
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Assistant Manager- Dunkin employer: Las Vegas Petroleum
Contact Detail:
Las Vegas Petroleum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager- Dunkin
✨Tip Number 1
Familiarise yourself with Dunkin's brand values and customer service standards. Understanding what makes Dunkin unique will help you align your approach during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated staff or improved team performance, as this is crucial for the Assistant Manager role.
✨Tip Number 3
Research common challenges faced in fast-paced food service environments and think about how you would address them. Being able to discuss problem-solving strategies will demonstrate your readiness for the role.
✨Tip Number 4
Network with current or former Dunkin employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Assistant Manager- Dunkin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and customer service, particularly in fast-paced environments. Use specific examples that demonstrate your ability to manage teams and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Dunkin' brand and your understanding of their commitment to quality and customer service. Mention how your skills align with the responsibilities of the Assistant Manager role.
Highlight Relevant Skills: In your application, emphasise your leadership, communication, and organisational skills. Provide examples of how you've successfully managed inventory, handled customer complaints, or led a team in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Las Vegas Petroleum
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully motivated and developed staff in previous roles. Highlight any specific training or coaching experiences that showcase your leadership style.
✨Emphasise Customer Service Excellence
Dunkin' places a strong emphasis on customer satisfaction. Be ready to discuss how you've handled customer complaints or ensured a positive experience for guests in the past. Share specific instances where you went above and beyond to meet customer needs.
✨Understand Financial Management
Familiarise yourself with basic financial concepts relevant to the role, such as budgeting and cost control. Be prepared to discuss how you've managed inventory or contributed to sales growth in previous positions, as this will be crucial for the AGM role.
✨Know Health & Safety Standards
Since compliance with health and safety regulations is vital, brush up on relevant standards and practices. Be ready to explain how you've ensured cleanliness and safety in past roles, demonstrating your commitment to maintaining high operational standards.
