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- Tasks: Lead daily spa operations and inspire a passionate team to deliver exceptional guest experiences.
- Company: Join The Hotel Folk, a luxury hotel group known for its warm and friendly culture.
- Benefits: Enjoy tips, discounts on treatments, dining, and 28 days annual leave.
- Other info: Dynamic environment with opportunities for training and career growth.
- Why this job: Be part of an award-winning spa and make a real impact in the wellness industry.
- Qualifications: Experience in luxury spa management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Hotel Folk has a fantastic opportunity for a Spa Manager to join the friendly team based at The Swan at Lavenham Hotel and Spa. This is a very rare opportunity, as the current amazing Spa Manager is leaving after 10 wonderful years and the other team members all show longevity. The team are friendly, warm and therefore the working environment is great.
We are seeking an experienced, dynamic Spa Manager to lead daily operations, inspire our spa team, and drive business growth while maintaining outstanding service standards. This role combines leadership, operational excellence, and a deep understanding of the wellness industry. If you can lead by example and power your positivity into a successful spa business whilst being dedicated to the smallest of details this role is a perfect fit for you. Someone professional, but warm, a great leader but always approachable and passionate about the Spa in every way.
Weavers House Spa is an award winning 5 Bubble boutique spa on the North Essex/Suffolk border located in the beautiful town of Lavenham. This luxury hideaway is a favourite amongst many locals, as well as guests staying at The Swan at Lavenham Hotel and Spa. This contemporary spa boasts an exclusivity, with a no rush - no crowd policy. With 6 treatment rooms, 2 relaxation lounges, an outdoor vitality pool and a steam and sauna heat suite, along with a spa menu promising holistic wellbeing.
To support the growth of our Spa you must have hands-on experience performing both holistic therapies and beauty maintenance treatments, with the ability to step in and support the team when required.
Key Responsibilities- Oversee day-to-day spa operations, ensuring seamless guest experiences
- Lead, motivate, and develop therapists and front-of-house staff
- Manage staff scheduling, recruitment, onboarding, and performance reviews
- Manage inventory control of stock holding, reporting and ordering in line with cost of sale/budgets
- Drive revenue growth through strategic marketing/promotions, membership programs, and retail sales
- Manage and optimise in-house training to ensure continuity of treatment excellence
- Monitor budgets, payroll, and financial performance to meet profitability targets
- Maintaining business retention of clientele through existing business and new
- Maintain high standards of cleanliness, safety, and regulatory compliance
- Handle client feedback professionally and proactively with priority
- Proven experience in luxury spa, wellness, or hospitality management
- Strong leadership and team development skills
- Excellent customer service and communication abilities
- Strong practical knowledge of both holistic therapies (e.g. massage, aromatherapy, body treatments and facials) and beauty maintenance services (e.g. manicure, pedicure, waxing)
- Ability to support, guide, and assess therapists across both treatment areas
- Knowledge of spa treatments and retail products
If you are a motivated leader with a passion for wellness and excellence in service, we would love to hear from you.
Benefits of working as our Spa Manager:- Share of the hotel tips
- Free golf at our Thorpeness Golf Club
- 50% off treatments & discounted rates on products at our Weavers' House Spa
- 50% off dining in all our restaurants
- B&B in any of our hotels from only £50prpn
- Employee Assistance Programme, Retail Discounts Hospitality action
- 28 days annual leave p.a. (inc bank holidays)
- Company pension scheme
- Training & Developments Opportunities
The Hotel Folk is a group of luxury hotels and businesses located across the beautiful county of Suffolk. Founded in 1996, we have grown to comprise six unique and individual hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.
Please note that we will not be able to process your application unless you have the right to live and work in the UK.
Spa Manager in Sudbury employer: Larstone Recruitment
Contact Detail:
Larstone Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager in Sudbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness industry and let them know you're on the hunt for a Spa Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Show up at local spas and wellness events. Engage with the community, meet potential employers, and showcase your passion for the industry. It's all about making those personal connections that can lead to job offers!
✨Tip Number 3
Prepare for interviews by researching the spa's values and services. Tailor your responses to highlight how your experience aligns with their mission. Remember, they want someone who fits into their friendly and warm team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our amazing team at The Hotel Folk.
We think you need these skills to ace Spa Manager in Sudbury
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the spa and wellness industry shine through. We want to see how much you love what you do and how that translates into your work.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury spa management. We’re looking for someone who can lead and inspire, so share specific examples of how you've done this in the past.
Be Personable: Remember, we value a warm and approachable personality. Use a friendly tone in your application to reflect the kind of environment we foster at The Swan at Lavenham Hotel and Spa.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Larstone Recruitment
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with Weavers House Spa and its offerings. Understand their treatment menu, the philosophy behind their services, and what makes them stand out in the wellness industry. This knowledge will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Style
As a Spa Manager, leadership is key. Prepare examples of how you've successfully led teams in the past, focusing on how you motivate and develop staff. Be ready to discuss your approach to creating a positive work environment that aligns with the friendly culture at The Hotel Folk.
✨Demonstrate Your Customer Service Skills
Customer service is crucial in the spa industry. Think of specific instances where you’ve gone above and beyond for clients or handled feedback professionally. Highlighting these experiences will illustrate your commitment to outstanding service standards, which is essential for this role.
✨Prepare for Operational Questions
Expect questions about managing day-to-day operations, inventory control, and financial performance. Brush up on your knowledge of budgeting and cost management, as well as any marketing strategies you've implemented. Being able to discuss these topics confidently will show you’re ready to drive business growth.