At a Glance
- Tasks: Connect with customers and provide tailored solutions in a supportive team.
- Company: Established insurance company in a beautiful countryside setting.
- Benefits: Competitive salary, full training, and a friendly work environment.
- Other info: Office-based role, Monday to Friday, 9 am - 5 pm.
- Why this job: Perfect for those who love helping others and thrive in busy settings.
- Qualifications: Excellent communication skills and a positive attitude required.
The predicted salary is between 24000 - 27000 £ per year.
An established Insurance company near Sudbury, Suffolk have a wonderful opportunity for a charismatic, people-orientated Customer Service Advisor to join the team and provide a professional, warm service to new and existing clients. This is a fantastic position with a growing company for someone who loves connecting with customers and finding the right solutions to meet their needs. If you are an excellent communicator on the phone and via email, feel passionate about providing an excellent customer service and thrive in busy environments this could be the perfect role for you. You will be working with a supportive team in a wonderful countryside setting. The position is office based Monday - Friday, 9 am - 5 pm. Full training will be provided for the successful candidate. A competitive salary is on offer depending on experience.
The Role
- Handling general enquiries, including new business, policy alterations and renewals
- Establishing customer needs and assisting with solutions from the company product range
- Processing mid-term adjustments and inviting renewals
- Selling insurance policies and proactively looking for ways to upsell where possible
- Introducing the range of Financial Services and Risk Management products to new and existing clients
- Supporting team members in the management of key accounts
The Ideal Candidate
- Will demonstrate a 'can-do' attitude and a positive outlook
- Polite, well presented with excellent communication skills both verbal and written
- Will demonstrate the drive and energy required to provide a fantastic customer service experience to existing and prospective clients
- Will be a proficient IT user with good interpersonal skills
- Will be a problem solver who enjoys working in a team
- Organised and able to manage a busy work load and prioritise tasks
- Will hold a minimum of Grade C in GCSE Maths and English (or equivalent). Cert CII qualification or above would be desirable but not essential
- Able and willing to learn new systems, products, processes and skills
If this sounds like you and you would like to find out more, please apply with your CV and Cover Letter to bridie@larstonerecruitment.com
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Sudbury, Suffolk
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Larstone Recruitment). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Larstone Recruitment. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Customer Service Advisor in Sudbury, Suffolk
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Larstone Recruitment.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Larstone Recruitment. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Larstone Recruitment
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Larstone Recruitment to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Larstone Recruitment, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Larstone Recruitment's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
