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- Tasks: Lead daily spa operations and inspire a passionate team to deliver exceptional service.
- Company: Join The Hotel Folk, a luxury hotel group known for its warm community and outstanding hospitality.
- Benefits: Enjoy tips, discounts on treatments, dining, and 28 days annual leave.
- Other info: Opportunity for career growth in a supportive and friendly team.
- Why this job: Be part of a dynamic spa environment where your passion for wellness can shine.
- Qualifications: Experience in luxury spa management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Hotel Folk has a fantastic opportunity for a Spa Manager to join the friendly team based at The Swan at Lavenham Hotel and Spa. This is a very rare opportunity, as the current amazing Spa Manager is leaving after 10 wonderful years and the other team members all show longevity. The team are friendly, warm and therefore the working environment is great.
We are seeking an experienced, dynamic Spa Manager to lead daily operations, inspire our spa team, and drive business growth while maintaining outstanding service standards. This role combines leadership, operational excellence, and a deep understanding of the wellness industry. If you can lead by example and power your positivity into a successful spa business whilst being dedicated to the smallest of details this role is a perfect fit for you. Someone professional, but warm, a great leader but always approachable and passionate about the Spa in every way.
Weavers House Spa is an award winning 5 Bubble boutique spa on the North Essex/Suffolk border located in the beautiful town of Lavenham. This luxury hideaway is a favourite amongst many locals, as well as guests staying at The Swan at Lavenham Hotel and Spa. This contemporary spa boasts an exclusivity, with a no rush - no crowd policy. With 6 treatment rooms, 2 relaxation lounges, an outdoor vitality pool and a steam and sauna heat suite, along with a spa menu promising holistic wellbeing.
To support the growth of our Spa you must have hands-on experience performing both holistic therapies and beauty maintenance treatments, with the ability to step in and support the team when required.
Key Responsibilities- Oversee day-to-day spa operations, ensuring seamless guest experiences
- Lead, motivate, and develop therapists and front-of-house staff
- Manage staff scheduling, recruitment, onboarding, and performance reviews
- Manage inventory control of stock holding, reporting and ordering in line with cost of sale/budgets
- Drive revenue growth through strategic marketing/promotions, membership programs, and retail sales
- Manage and optimise in-house training to ensure continuity of treatment excellence
- Monitor budgets, payroll, and financial performance to meet profitability targets
- Maintaining business retention of clientele through existing business and new
- Maintain high standards of cleanliness, safety, and regulatory compliance
- Handle client feedback professionally and proactively with priority
- Proven experience in luxury spa, wellness, or hospitality management
- Strong leadership and team development skills
- Excellent customer service and communication abilities
- Strong practical knowledge of both holistic therapies (e.g. massage, aromatherapy, body treatments and facials) and beauty maintenance services (e.g. manicure, pedicure, waxing)
- Ability to support, guide, and assess therapists across both treatment areas
- Knowledge of spa treatments and retail products
If you are a motivated leader with a passion for wellness and excellence in service, we would love to hear from you.
Benefits of working as our Spa Manager:- Share of the hotel tips
- Free golf at our Thorpeness Golf Club
- 50% off treatments & discounted rates on products at our Weavers' House Spa
- 50% off dining in all our restaurants
- B&B in any of our hotels from only £50 per night
- Employee Assistance Programme, Retail Discounts Hospitality action
- 28 days annual leave p.a. (including bank holidays)
- Company pension scheme
- Training & Development Opportunities
The Hotel Folk is a group of luxury hotels and businesses located across the beautiful county of Suffolk. Founded in 1996, we have grown to comprise six unique and individual hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.
Spa Manager employer: Larstone Recruitment
Contact Detail:
Larstone Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness industry and let them know you're on the hunt for a Spa Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Show off your passion! When you get the chance to chat with potential employers, make sure to express your love for the spa industry and how you can bring that energy to their team. A genuine enthusiasm can set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by researching the spa's services and values. Tailor your answers to reflect how your experience aligns with their mission. This shows you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining The Hotel Folk family and ready to contribute to our amazing spa experience.
We think you need these skills to ace Spa Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for the spa industry shine through. We want to see how much you love what you do and how that translates into providing outstanding service.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury spa management. We’re looking for someone who can lead and inspire, so share specific examples of how you've done this in the past.
Be Personable: Remember, we value a warm and approachable personality. Use a friendly tone in your application to reflect how you would interact with both guests and team members at our spa.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Larstone Recruitment
✨Know Your Spa Inside Out
Before the interview, make sure you’re familiar with Weavers House Spa’s offerings and ethos. Understand their unique selling points, like the no rush - no crowd policy, and be ready to discuss how your experience aligns with their commitment to holistic wellbeing.
✨Showcase Your Leadership Style
As a Spa Manager, you’ll need to inspire your team. Prepare examples of how you’ve successfully led teams in the past, focusing on your ability to motivate and develop staff while maintaining a warm and approachable demeanour.
✨Demonstrate Your Customer Service Skills
Customer service is key in this role. Be ready to share specific instances where you’ve handled client feedback or resolved issues effectively. Highlight your commitment to creating seamless guest experiences that align with the spa's high standards.
✨Discuss Your Hands-On Experience
Since the role requires practical knowledge of both holistic therapies and beauty maintenance treatments, be prepared to talk about your hands-on experience. Share your favourite treatments and how you can step in to support your team when needed.