At a Glance
- Tasks: Engage with clients, manage bookings, and support event operations in a dynamic team.
- Company: Thriving Events Hire company in a beautiful rural setting near Bury St Edmunds.
- Benefits: Opportunity to grow your career while working on exciting local and national events.
- Other info: Flexible role with opportunities for creativity and personal growth.
- Why this job: Be part of a close-knit team and make a real impact in the events industry.
- Qualifications: Sales or customer service experience preferred; a proactive attitude is key.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a people‑orientated mid‑level professional to join a very successful Events Hire company based in a beautiful rural location near Bury St Edmunds. This is a varied role in a small, close‑knit team where you have the chance to really contribute to the team’s success and see your hard work come to life with exciting local and national bookings and events throughout the year. The company has existing, long‑standing partnerships across East Anglia, and further afield, with an impressive portfolio of shows, productions and well‑known festivals who they provide event hire services to. The successful candidate will be engaging with the existing client portfolio as well as developing new partnerships across the events industry.
This opportunity will suit you if you are looking for an all‑round position speaking to clients, delivering exceptional customer service, engaging with incoming enquiries and on‑boarding clients, following leads and proactively spotting partnership opportunities to support the company’s growth and acting as an Account Manager to ensure repeat business. This role also involves being a go‑to for operations support assisting the Director with the smooth running of the office as well as acting autonomously to manage a CRM and database, assist with project timelines and support with financial administration.
Key Responsibilities:
- Act as first point of contact on Reception with seamless customer service at every touch point
- Manage incoming enquiries and convert them into confirmed bookings
- Prepare and follow up quotes to maximise conversion rates
- Proactively generate new leads through research, outreach, and relationship building
- Identify and approach potential events, venues, and clients
- Upsell and cross-sell services to maximise order value
- Maintain a strong pipeline of opportunities using hiring software and CRM
- Manage the full sales journey from enquiry to booking and contract administration
- Liaise with suppliers and manage deliveries
- Order office supplies and maintain a well‑organised workspace
- Assist with recruitment and coordination of seasonal event staff
- Support Health & Safety and general operational administration
- Assist with creating and posting social media content
The ideal candidate will be:
- Proactive and commercially minded, someone who loves finding opportunities and engaging with new clients
- Confident on the phone and comfortable speaking to new and existing customers
- Organised, adaptable, and able to manage multiple tasks
- Motivated to contribute to business growth and bring ideas to the table
- Comfortable using CRM systems and software (experience with hire desk software is a plus)
- A team player who can also work independently at times
Previous experience in sales, customer service, hire, or events would be beneficial, but attitude and a willing work ethic are just as important. If this sounds like you, we would love to hear from you.
Sales & Operations Manager employer: Larstone Recruitment
Join a thriving Events Hire company in the picturesque setting of Bury St Edmunds, where you will be part of a supportive and close-knit team dedicated to delivering exceptional service. With opportunities for professional growth and the chance to engage with a diverse range of clients and events, this role offers a fulfilling career path in a dynamic industry. Enjoy a collaborative work culture that values your contributions and fosters innovation, making it an ideal place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Operations Manager
✨Tip Number 1
Get to know the company inside out! Research their events, partnerships, and values. When you walk into that interview, you want to show them you’re not just another candidate – you’re genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This can give you insider knowledge and make you stand out during the hiring process.
✨Tip Number 3
Practice your pitch! You’ll need to sell yourself just like you would sell their services. Prepare a brief summary of your experience and how it aligns with the role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Sales & Operations Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and help us connect with you.
Tailor Your Application:Make sure to customise your application for the Sales & Operations Manager role. Highlight your relevant experience in sales, customer service, or events, and explain how it aligns with what we’re looking for. This shows us you’ve done your homework!
Be Specific About Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your skills. Whether it’s converting leads into bookings or managing successful projects, we love to see concrete examples of your impact.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it makes things easier for both of us!
How to prepare for a job interview at Larstone Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the Events Hire company thoroughly. Understand their services, client portfolio, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your People Skills
As a Sales & Operations Manager, you'll be engaging with clients regularly. Prepare examples of how you've successfully built relationships or resolved customer issues in the past. Highlighting your people-oriented approach will resonate well with the interviewers.
✨Demonstrate Your Proactivity
This role requires someone who can spot opportunities and take initiative. Be ready to discuss times when you've proactively generated leads or improved processes. Showing that you can think ahead and act independently will set you apart from other candidates.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's growth plans, team dynamics, or specific challenges they face in the events industry. This shows you're not just interested in the job, but also in contributing to the company's success.
