At a Glance
- Tasks: Engage with clients, manage bookings, and support event operations in a dynamic team.
- Company: Successful Events Hire company located in beautiful rural Suffolk.
- Benefits: Competitive salary, opportunity for growth, and a vibrant work environment.
- Other info: Join a close-knit team and enjoy a variety of tasks in a supportive atmosphere.
- Why this job: Be part of exciting events and make a real impact in the events industry.
- Qualifications: Sales or customer service experience preferred; a proactive attitude is key.
The predicted salary is between 28000 - 35000 € per year.
An exciting opportunity has arisen for a people-orientated mid-level professional to join a very successful Events Hire company based in a beautiful rural location near Bury St Edmunds. This is a varied role in a small, close-knit team where you have the chance to really contribute to the team's success and see your hard work come to life with exciting local and national bookings and events throughout the year. The company has existing, long-standing partnerships across East Anglia, and further afield, with an impressive portfolio of shows, productions and well-known festivals to whom they provide event hire services.
The successful candidate will be engaging with the existing client portfolio as well as developing new partnerships across the events industry. This opportunity will suit you if you are looking for an all-round position speaking to clients, delivering exceptional customer service, engaging with incoming enquiries and on-boarding clients, following leads and proactively spotting partnership opportunities to support the company's growth and acting as an Account Manager to ensure repeat business. This role also involves being a go-to for operations support assisting the Director with the smooth running of the office as well as acting autonomously to manage a CRM and database, assist with project timelines and support with financial administration.
Key Responsibilities:- Act as first point of contact on Reception with seamless customer service at every touch point
- Manage incoming enquiries and convert them into confirmed bookings
- Prepare and follow up quotes to maximise conversion rates
- Proactively generate new leads through research, outreach, and relationship building
- Identify and approach potential events, venues, and clients
- Upsell and cross-sell services to maximise order value
- Maintain a strong pipeline of opportunities using hiring software and CRM
- Manage the full sales journey from enquiry to booking and contract administration
- Liaise with suppliers and manage deliveries
- Order office supplies and maintain a well-organised workspace
- Assist with recruitment and coordination of seasonal event staff
- Support Health & Safety and general operational administration
- Assist with creating and posting social media content
The ideal candidate will be:
- Proactive and commercially minded, someone who loves finding opportunities and engaging with new clients
- Confident on the phone and comfortable speaking to new and existing customers
- Organised, adaptable, and able to manage multiple tasks
- Motivated to contribute to business growth and bring ideas to the table
- Comfortable using CRM systems and software (experience with hire desk software is a plus)
- A team player who can also work independently at times
- Previous experience in sales, customer service, hire, or events would be beneficial, but attitude and a willing work ethic are just as important.
If this sounds like you, we would love to hear from you.
Sales and Operations Manager employer: Larstone Recruitment
Join a dynamic and supportive team at our Events Hire company, where your contributions directly impact our success in delivering exceptional experiences across East Anglia and beyond. Located in the picturesque countryside near Bury St Edmunds, we offer a collaborative work culture that values personal growth, with opportunities for professional development and the chance to engage with exciting local and national events. Enjoy a fulfilling role that combines customer engagement with operational support, all while being part of a close-knit community dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Operations Manager
✨Tip Number 1
Network like a pro! Attend local events and industry meet-ups to connect with potential employers and other professionals. Don’t be shy – introduce yourself and share your passion for sales and operations!
✨Tip Number 2
Be proactive in your job search! Reach out to companies you admire, even if they haven't advertised a position. A friendly email expressing your interest can open doors you didn’t even know existed.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Show them you’re not just another candidate – demonstrate your knowledge of their events and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Sales and Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales & Operations Manager role. Highlight your customer service experience and any relevant sales achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the events industry and how your proactive approach can contribute to our team’s success. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your application showcases your communication skills. Whether it’s through your writing style or examples of past interactions, we want to see how you connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Larstone Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its services inside out. Familiarise yourself with their existing client portfolio and recent events they've worked on. This will not only show your enthusiasm but also help you engage in meaningful conversations during the interview.
✨Showcase Your People Skills
As a Sales and Operations Manager, you'll be interacting with clients regularly. Prepare examples of how you've successfully built relationships or resolved customer issues in the past. Highlighting your people skills will demonstrate that you're the right fit for this people-oriented role.
✨Be Proactive in Your Approach
The job requires someone who can spot opportunities and generate leads. Think of ways you could contribute to the company's growth and come prepared with ideas. This proactive mindset will impress the interviewers and show that you're ready to hit the ground running.
✨Organise Your Thoughts
With multiple responsibilities in this role, organisation is key. During the interview, be ready to discuss how you manage your time and tasks effectively. You might even want to share a brief example of a project you managed successfully, showcasing your organisational skills.
