At a Glance
- Tasks: Engage with clients, manage bookings, and support event operations in a dynamic team.
- Company: Thriving Events Hire company in a beautiful rural setting.
- Benefits: Competitive salary, career growth, and a chance to make an impact.
- Other info: Opportunity for creativity and personal development in a vibrant work environment.
- Why this job: Join a close-knit team and contribute to exciting local and national events.
- Qualifications: Sales or customer service experience preferred; a proactive attitude is key.
The predicted salary is between 28000 - 35000 € per year.
An exciting opportunity has arisen for a people-orientated mid-level professional to join a very successful Events Hire company based in a beautiful rural location near Bury St Edmunds. This is a varied role in a small, close-knit team where you have the chance to really contribute to the team's success and see your hard work come to life with exciting local and national bookings and events throughout the year. The company has existing, long-standing partnerships across East Anglia, and further afield, with an impressive portfolio of shows, productions and well-known festivals to which they provide event hire services.
The successful candidate will be engaging with the existing client portfolio as well as developing new partnerships across the events industry. This opportunity will suit you if you are looking for an all-round position speaking to clients, delivering exceptional customer service, engaging with incoming enquiries and on-boarding clients, following leads and proactively spotting partnership opportunities to support the company's growth and acting as an Account Manager to ensure repeat business.
This role also involves being a go-to for operations support assisting the Director with the smooth running of the office as well as acting autonomously to manage a CRM and database, assist with project timelines and support with financial administration.
Key Responsibilities:- Act as first point of contact on Reception with seamless customer service at every touch point
- Manage incoming enquiries and convert them into confirmed bookings
- Prepare and follow up quotes to maximise conversion rates
- Proactively generate new leads through research, outreach, and relationship building
- Identify and approach potential events, venues, and clients
- Upsell and cross-sell services to maximise order value
- Maintain a strong pipeline of opportunities using hiring software and CRM
- Manage the full sales journey from enquiry to booking and contract administration
- Liaise with suppliers and manage deliveries
- Order office supplies and maintain a well-organised workspace
- Assist with recruitment and coordination of seasonal event staff
- Support Health & Safety and general operational administration
- Assist with creating and posting social media content
The ideal candidate will be:
- Proactive and commercially minded, someone who loves finding opportunities and engaging with new clients
- Confident on the phone and comfortable speaking to new and existing customers
- Organised, adaptable, and able to manage multiple tasks
- Motivated to contribute to business growth and bring ideas to the table
- Comfortable using CRM systems and software (experience with hire desk software is a plus)
- A team player who can also work independently at times
Previous experience in sales, customer service, hire, or events would be beneficial, but attitude and a willing work ethic are just as important. If this sounds like you, we would love to hear from you.
Sales and Operations Manager in Cheshire employer: Larstone Recruitment
Join a thriving Events Hire company in the picturesque setting of Bury St Edmunds, where your contributions directly impact our success in delivering exceptional events. We pride ourselves on fostering a supportive and collaborative work culture, offering ample opportunities for professional growth and development within a close-knit team. With a focus on employee well-being and a commitment to excellence, we provide a rewarding environment for those passionate about customer service and the events industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Operations Manager in Cheshire
✨Tip Number 1
Network like a pro! Attend local events and industry meet-ups to connect with potential employers and other professionals. Don’t be shy – introduce yourself and chat about your passion for sales and operations!
✨Tip Number 2
Show off your personality! When you get an interview, let your enthusiasm shine through. Share stories that highlight your customer service skills and how you've successfully managed client relationships in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Sales and Operations Manager role.
✨Tip Number 4
Apply directly through our website! It shows you're genuinely interested in the position and makes it easier for us to see your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Sales and Operations Manager in Cheshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales & Operations Manager role. Highlight any relevant experience in sales, customer service, or events to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your proactive approach can contribute to our team’s success. Be genuine and let your personality come through!
Showcase Your Customer Service Skills:Since this role involves engaging with clients, make sure to highlight your customer service experience. Share specific examples of how you've gone above and beyond to ensure client satisfaction – we love hearing those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Larstone Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the Events Hire company thoroughly. Understand their services, client portfolio, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Sales and Operations Manager, you'll be engaging with clients regularly. Prepare examples of how you've successfully built relationships or resolved customer issues in the past. Highlighting your people skills will demonstrate that you're the right fit for this people-oriented position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle various situations. Think of scenarios where you've had to manage multiple tasks or convert leads into bookings. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company's growth plans, team dynamics, or how they measure success in this role. This shows that you're not just interested in the job, but also in contributing to the company's future.
