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For Companies At a Glance
- Tasks: Support users with software and hardware while gaining IT qualifications.
- Company: Join Larking Gowen, a trusted name in accountancy for over 130 years.
- Benefits: Enjoy competitive pay, pension scheme, paid holidays, and corporate discounts.
- Why this job: Gain hands-on experience in a supportive team and make a real impact.
- Qualifications: Strong interest in IT and a desire to learn are essential.
- Other info: Work in a dynamic environment with opportunities for professional growth.
Acquire practical experience by supporting end users with Line of Business (LOB) software and maintaining IT hardware, while pursuing an IT apprenticeship qualification.
The apprenticeship includes time away from working for specialist training. You’ll study to gain professional knowledge and skills. You will attend City College Norwich (Ipswich Road) one day per week for your training.
Please click the below link to find out more details surrounding the apprenticeship: IT Support Apprentice – Find an apprenticeship – GOV.UK
Key Responsibilities
- Serving as the first point of contact for system users to support Line of Business (LOB) software packages and IT hardware.
- Carry out administrative tasks across LOB software.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by users.
- Escalate cases to 2nd Line support when necessary.
- Pass on any feedback or suggestions by users to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
- Prepare system usage reports.
- Setup and configure IT hardware.
Working Conditions
- The role is based in our Norwich office, with regular travel to other office locations as required.
- The work environment is fast-paced and dynamic, requiring the ability to handle multiple tasks and priorities.
- The IT Support Apprentice will work closely with the team, fostering a collaborative and supportive atmosphere.
- The position may require occasional out-of-hours work to address urgent issues or perform maintenance tasks.
Person Specification
Knowledge and Experience:
- Essential • Strong interest in IT
- • Desire to learn
- Advantageous • Ability to diagnose and resolve basic technical issues
Skills:
- • Ability to communicate clearly and professionally
- • Strong team member
- • Excellent customer care and quality assurance
Personal Qualities:
- • Confident in own abilities
- • Able to work under pressure
- • Enthusiastic
- • Attention to detail
Requirements
Job Title: IT Support Apprentice
Department: Information Technology
Reports To: IT Support Manager/Chief Information Officer
Hourly wage between £11.79 per hour to £12.21 per hour
At Larking Gowen, our people get the very best career opportunities in accountancy and business advice. Whether you\’re just starting out and you’re looking for an Apprenticeship or Graduate opportunity or you\’ve been working in the business for some time, we\’ll make sure you get all the support you need to take you to the next step in your career and beyond.
We pride ourselves on being a friendly business that looks after our people and is active in the community. As soon as you join us, you\’ll be working hands-on, and starting to build your own professional relationships.
Larking Gowen has been around for more than 130 years. We have gone from strength to strength and have built our reputation for loyalty and reliability. We\’re also forward looking, keeping abreast of change in a fast-moving environment.
Platinum credited training provider
Pension scheme (salary exchange)
Paid professional subscriptions
Rewards for client referrals
Social responsibility and charity support
Social and sports activities
Suggestion scheme and Innovation Fund
Paid holiday and option to purchase additional holiday through salary exchange
Corporate membership providing discounts on theatre and arts
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IT Support Apprentice employer: Larking Gowen LLP
Contact Detail:
Larking Gowen LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarise yourself with common Line of Business (LOB) software and IT hardware. Understanding the tools you'll be supporting will not only boost your confidence but also help you answer questions more effectively during interviews.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab or using virtual machines. This hands-on experience will prepare you for real-world scenarios and demonstrate your proactive approach to learning.
✨Tip Number 3
Network with current IT professionals, especially those in support roles. Engaging with them can provide insights into the day-to-day responsibilities and challenges, which you can reference in your discussions with us.
✨Tip Number 4
Showcase your enthusiasm for IT during any interactions with us. Whether it's through your communication style or your eagerness to learn, demonstrating your passion can set you apart from other candidates.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the IT Support Apprentice position. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Skills: In your CV and cover letter, emphasise your strong interest in IT, ability to communicate clearly, and any experience with troubleshooting or customer service. Use specific examples to demonstrate these skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in the apprenticeship and how your qualities align with the company's values. Mention your enthusiasm for learning and working in a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Larking Gowen LLP
✨Show Your Enthusiasm for IT
Make sure to express your strong interest in IT during the interview. Talk about any relevant experiences or projects you've worked on, even if they're just personal or academic. This will demonstrate your passion and eagerness to learn.
✨Prepare for Technical Questions
Expect questions related to basic technical issues and troubleshooting. Brush up on common problems users face with LOB software and IT hardware. Being able to articulate how you would diagnose and resolve these issues will impress your interviewers.
✨Demonstrate Your Communication Skills
Since this role involves supporting end users, clear and professional communication is key. Practice explaining technical concepts in simple terms, as you may need to do this with users who aren't tech-savvy.
✨Highlight Teamwork and Collaboration
The role requires working closely with a team, so be ready to discuss your experiences in collaborative environments. Share examples of how you've contributed to team success and how you handle feedback from others.